Experienced Customer Support Representative – Delivering Exceptional Experiences for arenaflex Clients and Candidates

At arenaflex, we're revolutionizing the way organizations discover, engage, assess, and hire the best talent. Our cutting-edge text-enabled end-to-end talent experience platform, featuring video interviewing, assessments, and conversational AI, has hosted over 30 million video interviews and 200 million chat-based candidate engagements for more than 800 pioneering customers worldwide. We're committed to developing fair and objective hiring solutions that help our customers and their candidates succeed, while building a diverse and inclusive culture based on respect and inclusion.

Join our Award-Winning arenaflex Customer Support Team

We're seeking an experienced Customer Support Representative to join our fully remote USA team. As a key member of our customer-obsessed support team, you'll be the front-line of the arenaflex experience for interviewing candidates and customers alike. If you're passionate about delivering exceptional customer experiences, have a positive attitude, and are driven to continuously improve, we want to hear from you!

About the Role

As a Customer Support Specialist, you'll be responsible for providing innovative and customer-obsessed service through phone, chat, and email, enabling our clients to build awesome teams and their interviewing candidates to get awesome jobs. You'll be the expert in the arenaflex platform, helping our customers and their candidates understand the value of our technology. Your primary responsibilities will include:

• Resolving customer and candidate issues via phone, email, and chat
• Completing projects assigned by the support manager
• Identifying, researching, and resolving customer issues using the arenaflex system
• Following up on customer inquiries not immediately resolved
• Completing call logs and reports
• Recognizing, documenting, and alerting the supervisor of trends/ issues in customer calls
• Recommending process improvements
• Nights or weekend hours might be required depending on shift
• Documenting and managing your cases for each Support interaction you have
• Recognizing, documenting, and alerting leadership of trends in contacts and ongoing issues
• Identifying and communicating support process and product improvements
• Delighting each of your contacts with positive and encouraging interactions

What We're Looking For

* Excellent interpersonal communication skills

• Positive attitude and drive to always be improving
• Expert reading and writing skills
• Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems
• 2+ years experience in a customer service role; experience in a technical support role is a plus
• Strong problem-solving skills and ability to be resourceful
• Experience with Salesforce or another CRM preferred
• Experience communicating with customers preferred
• Flexible schedule (we provide 24/7 customer support)
• Requires US Citizenship to work in this position

Why arenaflex?

* Competitive starting hourly rate of $18.25

• Early career professional role with potential to grow within the business
• Opportunity to work with a cutting-edge technology platform
• Collaborative and diverse team environment
• Flexible schedule with 24/7 customer support
• Comprehensive training and development programs
• Recognition and rewards for outstanding performance
• Equal treatment and opportunity in all aspects of recruitment, selection, and employment

Additional Information

arenaflex is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected under the law. arenaflex is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. All your information will be kept confidential according to EEO guidelines.

Where We're Hiring

We're currently hiring in the following states: AL, AZ, CA, FL, GA, IA, ID, IL, IN, LA, MI, MN, MO, MS, MT, NC, NE, NM, NV, NY, OK, PA, SC, TN, TX, UT, WI.

Ready to Join the arenaflex Team?

Apply now and become a part of our award-winning customer support team! Apply for this job