Experienced Ramp Agent (Customer Service Agent) - MSP

At arenaflex, we're on a mission to deliver exceptional customer experiences, and we're looking for talented individuals to join our team as Ramp Agents. As a key member of our airport customer service team, you'll play a vital role in ensuring our customers' baggage and cargo arrive safely and on time. If you're passionate about delivering outstanding service, working in a fast-paced environment, and advancing your career, we want to hear from you!

About arenaflex

arenaflex is a leading provider of air transportation services, and we're committed to making a positive impact on our customers, employees, and the communities we serve. Our culture is built on a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. We believe in sharing success with our employees, and we offer a range of benefits and perks to help you keep climbing along the way.

Key Responsibilities

As a Ramp Agent, you'll be responsible for:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.
• Maintaining a safe and secure work environment, adhering to all operational processes and procedures.

Work Environment and Schedule

As a Ramp Agent, you'll work in a fast-paced airport environment, often in harsh weather conditions. Shifts range from early morning to overnight, and you'll work between 20 and 40 hours per week based on your seniority. You'll be required to wear required company-approved Personal Protective Equipment (PPE) to ensure your safety and the safety of others.

Benefits and Perks

At arenaflex, we offer a comprehensive benefits package to support your physical, emotional, social, and financial health. Some of the benefits and perks you can expect include:

• Competitive salary, industry-leading profit-sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits including medical, dental, vision, short/long-term disability, and life benefits.
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Recognition rewards and awards through the platform Unstoppable Together.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies.
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What You Need to Succeed

To be successful as a Ramp Agent, you'll need:

• Consistently prioritize safety and security of self, others, and personal data.
• Embrace diverse people, thinking, and styles.
• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and have authorization to work in the United States.
• Have a valid driver's license.
• Proficiency in English.
• Pass a physical ability test (PAT). You can prepare for the PAT by watching this video.
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• N/A

How to Apply

If you're passionate about delivering exceptional customer service and advancing your career, we want to hear from you! Apply now to join our team as a Ramp Agent and take the first step towards a rewarding career at arenaflex. Apply Job! Apply for this job