Job Title: Experienced Customer Service Representative – Multi Branch Support at arenaflex
Job Description:
Join arenaflex: Where Customer Service Meets Community Impact
Are you a people person with a passion for making a positive difference in the lives of others? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join arenaflex, a leader in the financial services industry since 1955, as a Customer Service Representative – Multi Branch Support. In this role, you'll be the face of arenaflex, providing exceptional customer service to individuals in need, while also having the opportunity to learn a new industry and advance your career.About arenaflex
arenaflex is a trusted provider of easy and safe installment loans and income tax preparation services to communities across the nation. With a rich history dating back to 1955, we've built a reputation for being good members of our community, helping neighbors in times of need, and treating customers with the respect they deserve. Our conveniently located branches are staffed by knowledgeable and caring professionals who are dedicated to providing personal service that exceeds our customers' expectations.About the Role
As a Customer Service Representative – Multi Branch Support at arenaflex, you'll be responsible for providing outstanding customer service to individuals in need, both on the phone and in-person. You'll be the first point of contact for customers, helping them navigate our services and providing solutions to their financial needs. Your exceptional communication skills, empathy, and problem-solving abilities will make you an invaluable asset to our team.Key Responsibilities:
- Provide exceptional customer service to individuals in need, both on the phone and in-person.
- Market for new and continued customer business, promoting arenaflex's services and products.
- Prepare and process loans and income tax returns, ensuring accuracy and efficiency.
- Work collaboratively with colleagues to achieve branch goals and objectives.
- Participate in ongoing training and professional development to stay up-to-date on industry trends and best practices.
What We Offer
At arenaflex, we're committed to providing our employees with a comprehensive benefits package, opportunities for growth and development, and a supportive work environment that fosters a sense of community and belonging. Here are just a few of the benefits you can expect:Benefits:
- TOP-of-the-line training, with pay increase incentives, including hands-on and online training.
- An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time.
- Monthly Bonus Potential – You have the ability to earn a monthly bonus when your team meets your branch goals!
- Community Service – As a company, we are pro-active members of the community, making ongoing contributions to charities, local food banks, educational institutions, and more.
- Growth Potential – We believe in fostering our employees' talents and providing a pathway for their individual career story.