Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading provider of mission-critical services and solutions, delivering exceptional outcomes for clients and the millions of people who count on them. As a dedicated associate, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. The customer service industry is rapidly evolving, and arenaflex is at the forefront of this change, providing innovative solutions and support to its clients. If you are seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking, then this role is for you.

About the Role

As a Remote Call Center Customer Service Representative, you will act as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles, accurately documenting enrollment requests and status changes. Your primary responsibilities will include:

• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Medicaid rules/guidelines and other related program policies
• Working with people of diverse backgrounds and providing excellent customer service skills
• Adhering to a break and lunch schedule and navigating a computer with excellent typing and grammar skills

Key Responsibilities

In this role, you will be responsible for:

• Responding to customer inquiries via phone, email, or other communication channels
• Resolving customer complaints and concerns in a professional and courteous manner
• Providing information and support to customers regarding the Iowa Medicaid Program
• Documenting customer interactions and maintaining accurate records
• Collaborating with other team members to achieve customer satisfaction and resolution goals

Essential and Preferred Qualifications

To be successful in this role, you will need:

• A basic understanding of a call center environment in a customer service role and quality monitoring processes
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem-solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Background check required
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred qualifications include:

• Previous experience in a customer service role, preferably in a call center environment
• Knowledge of the Iowa Medicaid Program and its policies and procedures
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent customer service skills, with the ability to provide clear and concise information
• Strong communication and interpersonal skills, with the ability to work with people of diverse backgrounds
• Ability to problem-solve and think critically, with a focus on resolving customer complaints and concerns
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Ability to work in a fast-paced environment and adapt to changing situations

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our associates. As a Remote Call Center Customer Service Representative, you will have access to:

• Paid training and equipment provided
• Career growth opportunities, with the potential to advance to leadership roles or other areas of the company
• Full benefits package, including health insurance, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan
• Opportunities for professional development and continuing education

Work Environment and Company Culture

At arenaflex, we value the health and safety of our associates, their families, and our community. We offer a positive, employee-friendly culture, with a focus on:

• Employee recognition and rewards programs
• Opportunities for community involvement and volunteer work
• A diverse and inclusive work environment, with a focus on equal opportunity employment
• A comprehensive benefits package, including paid time off, holidays, and sick leave

Compensation, Perks, and Benefits

As a Remote Call Center Customer Service Representative, you will be eligible for:

• $18.00 per hour pay rate, with bi-weekly pay
• Paid training and equipment provided
• Full-time schedule, with 40 hours per week
• Full benefits package, including health insurance, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan
• PerkSpot employee discount program

Conclusion

If you are a motivated and customer-focused individual, with a passion for providing exceptional service and support, then we encourage you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative, you will be part of a dynamic team, working together to deliver exceptional outcomes for our clients and the millions of people who count on them. Apply today and take the first step towards a rewarding and challenging career with arenaflex!