[Remote] Customer Support Specialist
Note: The job is a remote job and is open to candidates in USA. QuoteIQ is seeking a dedicated and friendly Customer Support Representative to join their team on weekends. This part-time role involves providing customer support for their CRM platform, assisting users with questions, troubleshooting issues, and documenting common problems to improve support resources.
Responsibilities
- Provide responsive, friendly customer support via chat, email, and occasional phone calls during weekend hours
- Assist users with questions, troubleshoot issues, and help them navigate our CRM features
- Document common issues and work with our team to improve our support resources
Skills
- Previous customer service experience is a plus, especially in a tech or SaaS environment
- Comfortable learning and explaining software tools
- Strong communication skills and a problem-solving attitude
Company Overview