[Remote] Patient Access Specialist
Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit, focusing on data expertise in the healthcare services industry. They are seeking a Patient Access Specialist to manage incoming calls, referrals, and medical records requests, ensuring patient satisfaction through efficient service.
Responsibilities
- Manage all incoming calls, referrals from emails, and medical records requests to the employer's divisions
- Accurately document patient requests in Veradigm EHR to communicate with clinical teams
- Ensure patient satisfaction through prompt and efficient service in a courteous manner
- Liaise with outside referral source teams and manage referrals received on the employer's universal fax number
- Perform administrative support and tracking duties as assigned
Skills
- Minimum of 1 year of direct patient interaction/experience in a medical, insurance, or healthcare-related industry
- Knowledge of orthopedic office procedures and terminology
- Proficient with phone system capabilities and Microsoft Office 365 products
- Previous experience working with an EMR system
- Strong written and verbal communication skills
- Previous orthopedic practice experience
- Working knowledge of Veradigm, Ring Central, and Phreesia
Benefits
- Medical, Dental, and Vision Insurance provided
- Generous PTO package and paid holidays
- Opportunities for internal training and development
- Retirement Plan eligibility after one month of service with profit-sharing options
Company Overview