Transaction Processing Associate (Hybrid)

About the position Transaction Processing Associate (Hybrid) Must reside within 50 Miles Radius of Albuquerque, NM Located: Albuquerque, NM $21.00 Hourly Join the Conduent Customer Service Team Interested in supporting New Mexico Medicaid Program? Conduent has immediate opening for a Transaction Processing Associate Position. This is a great opportunity to learn about Medicaid Program! Working for you Here are a few good reasons to work at Conduent: Pay is $21.00/hour Paid Training Medical, dental, 401K/matching, vision benefits, and more! PerkSpot - Employee discount program Career growth opportunities Positive employee friendly culture Full-time (Mon. – Fri. 8:00 AM – 4:30 PM) Hybrid after training period Requirements Must at least 18 years of age or older Have a High School Diploma or an equivalent level of education. Must be able to submit to a pre-employment screening Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. Vocational training, certifications, or equivalent experience in transaction processing or related field. Considerable on-the-job experience in similar roles.

Summary

Transaction Processing Associate provide day-to-day contracted services to external clients, which may include technical or non-technical customer support, transaction processing, and sales & marketing services. This role involves performing production services such as data entry, document processing, scanning, and similar activities to support business operations. What you will be doing: Manage and oversee complex tasks escalated due to issues. Act as a domain expert and provide subject matter guidance to junior team members. Ensure Turnaround Time (TAT) and quality standards are met for all assigned volumes through effective planning. Collaborate with supervisors on key performance measures set by the client. Coordinate staffing needs, including interviewing candidates. Participate in process improvement initiatives without compromising quality. Communicate status updates to teams and managers. Attend meetings with internal teams and external clients. Advanced and specialized expertise in analytical methods or operational processes, developed through training and experience. Works autonomously within established procedures and practices. Proposes improvements to processes and methods. Acts as lead, coordinating work but not supervising. Functional Knowledge: Broad and/or deep skills in processes, procedures, and systems; may act as technical expert. Business Expertise: Understands how related teams coordinate to achieve objectives. Impact: Influences own team and related teams; suggests process improvements. Leadership: Serves as team lead; allocates work and provides guidance. Problem Solving: Uses judgment and experience to resolve issues with little precedent. Interpersonal Skills: Communicates effectively with tact and diplomacy. Come join us and grow with a team of people who will challenge and inspire you to be the best! Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $21.00 which may be below your state's minimum wage. Please take this into consideration when applying.

Responsibilities

• Manage and oversee complex tasks escalated due to issues.
• Act as a domain expert and provide subject matter guidance to junior team members.
• Ensure Turnaround Time (TAT) and quality standards are met for all assigned volumes through effective planning.
• Collaborate with supervisors on key performance measures set by the client.
• Coordinate staffing needs, including interviewing candidates.
• Participate in process improvement initiatives without compromising quality.
• Communicate status updates to teams and managers.
• Attend meetings with internal teams and external clients.
• Proposes improvements to processes and methods.
• Acts as lead, coordinating work but not supervising.

Requirements

• Must at least 18 years of age or older
• Have a High School Diploma or an equivalent level of education.
• Must be able to submit to a pre-employment screening
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Vocational training, certifications, or equivalent experience in transaction processing or related field.
• Considerable on-the-job experience in similar roles.

Benefits

• Medical, dental, 401K/matching, vision benefits, and more!
• PerkSpot - Employee discount program
• Career growth opportunities
• Positive employee friendly culture
• Paid Training
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

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