Experienced Behavioral Customer Service Advocate – Remote Opportunity with arenaflex
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Behavioral Customer Service Advocate, you'll play a vital role in providing empathetic and informed support to our members and providers. If you're passionate about delivering top-notch service, navigating complex situations, and growing with a dynamic organization, we invite you to join our team.
About arenaflex
arenaflex is a leading Managed Care Organization that's committed to transforming the healthcare experience. Our team of dedicated professionals is driven by a shared vision of delivering personalized, patient-centered care that addresses the unique needs of our members. With a strong focus on innovation, collaboration, and continuous improvement, we're shaping the future of healthcare.
Job Summary
As a Behavioral Customer Service Advocate, you'll be responsible for handling inbound behavioral calls, responding to customer inquiries, and providing assistance with website registration and navigation. You'll work closely with our members and providers to resolve issues, address concerns, and offer solutions that meet their needs. If you're a compassionate, empathetic, and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.
Key Responsibilities
* Handle inbound behavioral calls regarding benefits eligibility/claims status, responding to customer inquiries via telephone and written correspondence in a timely and appropriate manner
- Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes, utilizing current reference materials and available resources
- Provide assistance to members and/or providers regarding website registration and navigation, ensuring seamless access to our online platforms
- Collaborate with internal stakeholders to resolve complex issues, address concerns, and offer solutions that meet the needs of our members and providers
- Participate in ongoing training and development programs to enhance your skills and knowledge, ensuring you're equipped to handle a wide range of customer interactions
Preferred Qualifications
While not required, we're looking for candidates with:
- 1 year of healthcare call center experience, with a focus on behavioral or crisis calls
- A strong understanding of healthcare policies, procedures, and regulations
- Excellent communication, interpersonal, and problem-solving skills
- Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines
- Familiarity with electronic health records (EHRs) and other healthcare software systems
Benefits
As a Behavioral Customer Service Advocate at arenaflex, you'll enjoy a comprehensive benefits package that includes:
- Immediate enrollment in Health Insurance
- Dental Insurance
- Life Insurance
- Employee Assistance Program (EAP) for mental health and wellness support
- Access to Investment Accounts for long-term financial planning
- Career and educational tools within our arenaflex ACT (Advocacy) Program, designed to support your professional growth and development
Pay and Schedule
* Hourly rate: $19.00
- Schedule: Monday-Friday, 10:30 am-8:30 pm CST (30-minute lunch, 2 15-minute breaks)
- Potential for 1 rotating Saturday shift per month during the busy season
Why Join arenaflex?
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to helping you grow and develop your skills and knowledge. If you're looking for a dynamic, fast-paced environment that offers opportunities for growth and development, we invite you to join our team.
How to Apply
If you're interested in becoming a Behavioral Customer Service Advocate at arenaflex, please click the "Apply Now" button below for immediate consideration. Alternatively, you can email a copy of your resume to [[email protected]](mailto:[email protected]) with your phone number, the job title and location, and our recruiters will reach out.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
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