Global Operations Coordinator (LAC)

Operation Smile is a global non-profit organization dedicated to providing safe surgeries for children with cleft lips and palates. The Global Operations Coordinator will contribute to programmatic success through operational oversight, resource allocation, and program implementation support within the LAC region.

Responsibilities

• Continuously assess program status, readiness, and performance through established program performance indicators, tools, and processes. Manage a programmatic indicator tracker and provide regular status updates. Identify issues and challenges and collaborate with departments and key stakeholders to develop solutions and ensure effective support
• Monitor resource needs through annual country activity plans, program performance reviews, and ongoing assessment and communication with the country teams. Identify trends and provide recommendations for local teams and HQ departments
• Serve as a centralized source for program-related information to support operational decisions regarding program planning, implementation, and resource allocation
• Collaborate with Regional Directors and HQ departments to align priorities, resolve operational challenges, and continuously improve program performance
• Promote adherence to an established operating rhythm and model to ensure programs and activities are running effectively and efficiently to meet goals and objectives
• Analyze program data and trends to support learning, quality improvement, and strategic decision-making. Share insights and lessons learned with key stakeholders
• Identify potential risks or disruptions to program delivery and support mitigation planning with Regional Director, country and HQ teams
• Support program country and regional teams in the execution of day-to-day program operations and delivery of annual activity plans
• In collaboration with Regional Directors, support the creation of annual and multi-year activity plans and budgets, re-evaluating frequently as necessary
• Engage regularly with program country and regional programmatic staff to proactively confirm status, details, and required resources for upcoming surgical, nonsurgical, and education programs
• Review program implementation plans and coordinate program planning and implementation support across HQ departments. Lead planning calls, engage key stakeholders, and conduct program out-briefs and debriefs
• Ensure timely allocation of HQ resources—volunteers, supplies, equipment, technical materials—for program delivery
• Ensure adherence to program implementation standards, and Medical Global Standards. Communicate updates to processes, standards, and documents to program country and regional staff. Promote established project management practices
• Facilitate onboarding, virtual or in-person training, and mentorship for program and regional team members; contribute to planning and facilitation of regional and global meetings
• Provide program planning and implementation support in the field as necessary. This can involve 2 - 3 week-long stays on site

Skills

• Must be located within the designated region
• University (BA/BS) in business, program management, project management, non-profit studies, or related field
• 1-3 years of program coordination or management experience, global development
• Work experience in an international NGO context; Operation Smile experience is desirable
• Microsoft Office suite proficiency
• Ability to travel internationally and domestically up to 40% of the year as required
• Excellent oral and written English language skills
• Spanish language proficiency is mandatory is required for the Latin American and Carribean region
• Highly capable and proactive verbal and written communicator in multi-cultural context
• Excellent interpersonal skills and cultural competency to build strong relationships with global stakeholders
• Ability to perform with a high level of autonomy and initiative
• Strong analytical and strategic thinking skills

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