IT Desktop Support Analyst
Madewell is part of J.Crew Group, known for creating timeless clothing with a distinctive American sensibility. The IT Desktop Support Analyst provides onsite and remote technical support for end-users, focusing on the installation, configuration, and troubleshooting of hardware and software systems.
Responsibilities
- Provides onsite and remote technical support for end-users in and from our corporate offices
- Installation, configuration and troubleshooting of computer hardware, software, printers, and peripherals
Skills
- Installation, configuration and troubleshooting of computer hardware, software, printers, and peripherals
- Onsite and remote technical support for end-users in and from corporate offices
Benefits
- Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
- Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
- Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months.
- Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
- Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.
Company Overview
Company H1B Sponsorship