Experienced Business Development Center Coordinator – Dealer Chat – 100% Remote Opportunity

Are you a customer service enthusiast with a knack for sales and marketing? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join the dynamic team at blithequark as a Business Development Center Coordinator – Dealer Chat. In this exciting role, you will be the face of our dealership network, providing exceptional customer experiences and building lasting relationships between customers and dealerships.

About blithequark

blithequark is a leading provider of innovative solutions for the automotive industry. Our mission is to empower dealerships to deliver exceptional customer experiences, drive revenue growth, and stay ahead of the competition. With a strong focus on customer satisfaction, we strive to create a positive and supportive work environment that fosters growth and development.

Role Synopsis

As a Business Development Center Coordinator – Dealer Chat, you will be responsible for supporting an expansive network of international dealership clients. Your primary goal will be to deliver an exceptional customer experience while building lasting relationships between customers and dealerships. You will be the first point of contact for customers, providing consultative assistance via webchat, email, and various digital communication mediums. Your exceptional customer service, marketing, and sales skills will enable you to convert in-market vehicle sales and services customers into dealership leads, while meeting department KPIs and goals.

Key Responsibilities/Accountabilities

• Represent dealerships across the national and global market via webchat, email, and various digital communication mediums

• Convert in-market vehicle sales and services customers to dealership leads, while meeting department KPIs and goals
• Serve as an expert in the product line, promotions, and dealership operations
• Utilize web chat software to provide consultative assistance to customers with their vehicle purchase process
• Continuously aim to improve customer satisfaction, productivity, and efficiency by making recommendations that benefit the customer and make their buying experience better
• Be a goodwill ambassador for the company by courteous treatment of all customers
• Provide exceptional service to all internal and external customers
• Promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
• Effectively build rapport with customers, dealers, and all team members
• Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
• Effectively and accurately document customer interaction
• Efficiently manage concurrent activities

Essential Qualifications

• 1-2 years of experience in Customer Service related profession

• Journalism/Creative Writing experience preferred
• Computer navigation and typing proficiency
• Strong reading comprehension and written communication and skills
• A positive self-starter that possesses a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills, and a strong attention to detail
• Bachelor’s degree required

Preferred Qualifications

• Experience in the automotive industry or a related field

• Proficiency in web chat software and digital communication mediums
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Skills and Competencies Required for Success

• Excellent customer service and communication skills

• Strong sales and marketing skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Ability to manage concurrent activities and prioritize tasks
• Proficiency in web chat software and digital communication mediums
• Strong reading comprehension and written communication and skills
• Ability to work in a fast-paced environment with multiple priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Business Development Center Coordinator – Dealer Chat, you will have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Career advancement opportunities within the company
• A supportive and collaborative work environment that fosters growth and development
• Opportunities to work with a diverse range of clients and projects
• A comprehensive benefits package, including health insurance, retirement plan, and paid time off

Work Environment and Company Culture

blithequark is a remote-friendly company that values flexibility and work-life balance. Our team is passionate about delivering exceptional customer experiences and driving revenue growth for our dealership clients. We believe in creating a positive and supportive work environment that fosters growth and development. Our company culture is built on the following values:

• Customer-centricity
• Innovation
• Collaboration
• Excellence
• Integrity

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Health insurance
• Retirement plan
• Paid time off
• Flexible work arrangements
• Opportunities for career advancement and professional growth
• A comprehensive training and development program

How to Apply

If you are a motivated and customer-focused individual with a passion for sales and marketing, we invite you to apply for the Business Development Center Coordinator – Dealer Chat role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job