Experienced Full Stack Customer Success Manager – Japan Market Expansion

Are you a seasoned Customer Success professional with a passion for driving business growth and customer satisfaction? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Full Stack Customer Success Manager to join our team in Japan, where you will play a critical role in expanding our customer base and driving revenue growth in this key market.

About blithequark

blithequark is a cutting-edge software company that helps teams get everything done in one place. Our platform seamlessly connects documents, notes, projects, calendars, and email, with AI built in to find answers and automate work. With millions of users worldwide, including top organizations like Toyota, Figma, and OpenAI, we're on a mission to make software toolmaking ubiquitous. Our culture is built on collaboration, innovation, and a passion for helping our customers achieve their goals.

About the Role

As a Full Stack Customer Success Manager at blithequark, you will be responsible for driving adoption and expansion for a large portfolio of customers in Japan. You will work closely with our sales team to onboard new customers, develop tailored success plans, and deliver exceptional customer experiences that drive business growth and customer satisfaction. Your expertise will be instrumental in shaping our customer success motion, informing product development, and driving revenue growth in this key market.

What You'll Achieve

* Drive adoption and expansion for a large portfolio of customers in Japan, hosting onboarding, training, and working sessions to educate customers and uncover new use cases for blithequark's platform.

• Design and run at-scale Customer Success programs, creating and publishing digital resources to help customers maximize their opportunity with blithequark.
• Help build the foundations of Customer Success at blithequark, working closely with our sales team to define sales-assisted motions and drive business growth.
• Meaningfully shape our future product, using customer insights to inform product development and drive innovation.
• Elevate your skills as we tackle our most impactful challenges, working with a talented team of professionals who are passionate about making software toolmaking ubiquitous.

Skills You'll Need to Bring

* 3+ years of experience at a fast-growing software company, with a proven track record of success in Customer Success or Account Management.

• Experience managing a large volume of accounts, with a strong focus on customer satisfaction and business growth.
• A growth mindset and a passion for building and scaling teams, with a willingness to adapt to a rapidly changing business and industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, sales teams, and cross-functional stakeholders.
• Native-level Japanese and business-level English language skills, with the ability to communicate effectively with customers and stakeholders in both languages.
• Experience with Salesforce and Gainsight, with a strong understanding of customer success metrics and KPIs.

Nice to Haves

* Experience building Customer Success playbooks or processes, with a strong focus on scalability and efficiency.

• Experience in scaled program management, or building adoption campaigns, with a proven track record of success.
• Experience using blithequark's platform, with a deep understanding of its features and capabilities.
• Curiosity about data and insights, with experience using tools like Salesforce and Gainsight to inform customer success strategies.
• Experience as a first or early hire at a fast-growing startup, with a passion for building and scaling teams.

Work Environment and Culture

blithequark is a collaborative and innovative company that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we're committed to creating a work environment that is inclusive, supportive, and empowering. Our offices are designed to foster collaboration and creativity, with amenities like on-site cafes, game rooms, and fitness centers. We also offer a range of benefits, including competitive salaries, comprehensive health insurance, and generous paid time off.

Compensation and Perks

We offer a competitive salary and benefits package, including:

• Competitive base salary and bonus structure
• Comprehensive health insurance, including medical, dental, and vision coverage
• Generous paid time off, including vacation days, sick leave, and holidays
• Access to on-site amenities, including cafes, game rooms, and fitness centers
• Opportunities for professional development and growth, including training and education programs
• A dynamic and inclusive work environment that values diversity, equity, and inclusion

How to Apply

If you're a motivated and experienced Customer Success professional with a passion for driving business growth and customer satisfaction, we want to hear from you! Please submit your application, including your resume, cover letter, and any relevant work samples or references. We can't wait to hear from you and explore how you can contribute to our team's success!

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we're committed to creating a work environment that is inclusive, supportive, and empowering. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Apply for this job