Customer Service Agent

We are seeking a motivated and results-oriented Dialing Agent to join our team. As a Dialing Agent, you will be responsible for providing exceptional service to customers, handling inquiries, and issues, and maintaining strong customer relationships. The ideal candidate has excellent communication skills, a high conversion rate, and the ability to work collaboratively with the team. You must be willing to work on a graveyard shift. Offer: PHP 18,000 Base + PHP 6,000 KPI Bonus Please take note that this is a two-month project only.

Key Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage customers by taking the extra mile 
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets.

Requirements

• Good to have at least 1 – 2 years of experience doing outbound calls in a BPO/high-volume environment, freshers are also welcome 
• Must be open to graveyard shift/shifting schedules 
• Preferably someone with experience in Customer Service, Voice based Support, very good communication skills, and good stability.
• Should not be jumping jobs.
• Must have a laptop or desktop which meets the minimum qualifications:
• Processor: Core i5 or higher
• RAM – 8GB or higher
• Bandwidth Requirements Minimum: Download Speed: at least 10 Mbps, and Upload Speed: at least 10 Mbps
• A quiet, private place in your home where you can work without background.

Benefits:

• Work from home
• Access to diverse projects
• Opportunities for professional growth
• Collaboration with diverse teams
• No commute time
• No dress code (unless there’s a meeting!)
• Eco-friendly work lifestyle
• Exposure to a multicultural team
• Potential for long-term engagement
• Improved work-life balance