Technical Customer Support – USA, East Coast

Synthflow AI is a no-code platform for deploying voice AI agents that automate phone calls across contact center operations and business process outsourcing (BPO) at scale. We help mid-market and enterprise companies manage routine calls to save teams time and resources.

Our agents have already delivered measurable impact:

• Over 5 million hours of contact center operations saved

• 35% more calls answered compared to non-AI operators

• 45 million calls handled with a 99.9% uptime

Backed by Accel, Atlantic Labs, and Singular and trusted by over 1,000 customers, our growth leads an industry shift toward sophisticated and accessible conversational AI.

About the Role

We’re seeking a proactive and motivated Technical Customer Support (L1) to join our team. In this role, you’ll play a key part in ensuring a seamless experience for our customers by managing our customer support tools, handling customer inquiries, and assisting with operational tasks.

What You’ll Do

• Master Customer Support: Handle 20-30+ new tickets per day, covering everything from billing issues to helping customers implement API requests.

• Customer Support Excellence: Respond to customer inquiries via Zendesk and email, providing thoughtful and timely resolutions.

• Operational Assistance: Handle tasks like processing refunds and supporting other operational needs as required.

• Continuous Learning: Stay on top of product updates and features to assist customers effectively.

• Customer Advocacy: Create bug reports and feature requests on behalf of customers, and advocate for their prioritization.

• Product Improvement: Test new features and functions before they are released to customers.

What You Bring

• Eagerness to Learn: Commitment to continuous learning and skill development, particularly in technical domains.

• Technical Mindset: Ability to distill complex technical concepts into clear, actionable solutions.

• Strong Communication Skills: Outstanding written communication skills, with ability to adapt tone and technical depth to audience.

• Proactive Attitude: Self-directed work style with strong independent decision-making capabilities.

• Customer Passion: Passion for customer support with drive to excel in fast-paced environments.

• Proficiency in a second language is a plus, particularly Spanish, French, or Mandarin, to support our global user base.

Why Join Synthflow?

• Ownership: You’ll have real ownership over your work and see the impact of your contributions daily.

• Early-Stage Excitement: Be part of a small, agile team building something transformative.

• Cutting-Edge Tech: Work with innovative technology that’s reshaping how businesses interact with AI.

• Remote Flexibility: Work wherever you’re most productive—no commute, no limits.

Founded in Berlin in 2023 by serial entrepreneurs Albert Astabatsyan, Hakob Astabatsyan, and Sassun Mirzakhan-Saky, Synthflow AI democratizes access to advanced voice AI with a no-code platform that lets enterprises easily create, deploy and scale natural-sounding, cost-effective voice agents tailored to their business needs.