Channel Account Manager

Location: US-Based | Remote

At Customer.io, we’re scaling our partner-led growth engine. >40% of our growth comes from Partners, and we are all in with raising it even more. As a Sr. Partner Manager, you'll play a key role in driving this strategy forward—owning partner & agency relationships, enabling partners to win with us, and helping create repeatable, high-impact motions that fuel pipeline and revenue.

This is more than a traditional partner role. We’re looking for someone resourceful, creative, and bold—someone who thrives in ambiguity, thinks like a leader, builder, and brings relevance into every conversation. You’ll be a trusted extension of the Customer.io brand within the partner community and a go-to collaborator across sales, product, and marketing.

• Build and deepen relationships with agencies across your territory, ensuring mutual value creation and sustained engagement
• Collaborate on co-marketing and co-selling activities, including joint campaigns, warm referrals, and multi-threaded sales motions with AEs
• Own end-to-end enablement from onboarding to ramping to growth
• Drive partner-sourced pipeline and closed revenue, with clear ownership of both metrics
• Deliver product and sales training to partners that position Customer.io clearly and competitively in their solution mix
• Create structure and accountability with external partners through sales planning, forecasting, and shared targets
• Support demand generation efforts by planning and executing partner-led events and activities
• Serve as a voice of the partner internally—bringing feedback to improve our product, messaging, and processes
• Partner with internal teams to develop and refine our partner program, enablement materials, and systems
• Represent Customer.io at industry events, partner summits, and executive meetings

• New partner-sourced pipeline created & Closed partner-sourced revenue
• Activation and engagement of partners within your assigned territory
• Partner engagement milestones and training completion
• Contribution to repeatable GTM and playbook development

• 5+ years in a partner, channel, or B2B SaaS sales role with quota-carrying responsibility
• Experience with engaging partners in every step of the Partner Development Lifecycle
• Skilled at managing strategic relationships with multiple stakeholders
• You're energized by ownership, quick to learn, and not afraid to take smart risks
• You bring a strong bias for action—and know how to get things done through influence
• Bonus: familiarity with selling or enabling CRMs, marketing automation, or integrated SaaS tools

• You’ll manage inbound and outbound sourced partners within your territory
• Work closely with supporting internal resourced like Partner Development, Sales Specialists. and DemandGen experts. Ron
• You’ll partner tightly with AEs on referral-to-full-cycle co-sell motions
• You’ll play a key role in refining and scaling a model that works

• Starting OTE of $200,000 USD, adjusted for local market as needed

• 100% coverage of medical, dental, vision, and mental health for you and your family

• 16 weeks of paid parental leave, unlimited PTO, remote work stipend, wellness budget, and more

  See full benefits →

1. 30-min intro call with our recruiter (Maria)
2. 45-min conversation with hiring manager (Marc)
3. 45-min conversation with a fellow Partner Manager 
4. Take-home exercise (1 week)
5. Interview panel to review and discuss

We value transparency and fairness—no trick questions, no unnecessary steps. Offers will be made in writing via official Customer.io channels.

We believe in bold action, thoughtful execution, and making space for experimentation along the way. If you’re looking to make a tangible impact and help shape how we scale with partners—we’d love to hear from you.