Customer Service, Load Out (2nd Shift) – Amazon Store
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Full-timeDescription
Reports to: Plant Manager
Position Summary & Purpose
Efficiently load customer trucks while expressing a positive and empathetic attitude towards customers/truckers. Expected hours would be 3pm-1am Mon-Thurs. (with Fridays mandatory during busy season).
Responsibilities and Tasks
Maintain a positive and empathetic attitude towards customers at all times
Ensure that the phone is answered in a friendly and timely manner
Minimize customer/trucker wait times by quickly and efficiently loading trucks
Fill trucks to specified weights and weight splits in accordance with customer/trucker wishes and DOT regulations
Monitor dust control levels to ensure every load meets the specified gallons per ton. All out of spec loads to be dumped and reloaded to ensure that all customers have excellent quality experience
Follow all process steps to fulfill customer orders in the system
Additional paperwork and activities to support the operations that include but are not limited to daily production spreadsheet entry and receiving for purchase orders
Keep office area breakrooms and restrooms clean and organized
RequirementsEducation and Experience
High School or equivalent required
Good people skills and patience required. Previous customer service experience preferred
Good oral and written communication skills
Good typing skills and computer literate including Microsoft Windows Outlook Word and Excel
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