Working Student Analytics (f/m/x) : Part-Time (up to 20h/week)

Do you want to use your passion and talent to make consumption more sustainable?

We're Europe's fastest-growing marketplace for refurbished products, empowering customers to acquire items up to 40% cheaper while making a substantial impact on reducing CO2 emissions compared to buying new devices.

Since our launch in February 2017, we grew to more than 300 employees and expanded across the European region. Throughout this journey, we've successfully concluded three substantial funding rounds, selling hundreds of thousands of products.

We are looking for a motivated working student to support our Customer Service teams with data-driven insights that help improve customer experience, service efficiency, and overall business performance.Location: VIENNADepartment: Analytics & Data Science

• You are currently pursuing a Bachelor’s or Master’s degree in Business Analytics, Business Administration, or a related field
• You are curious about customer experience, operations, and data-driven decision-making
• You have strong analytical skills and a detail-oriented mindset
• You have basic knowledge of SQL and data visualization tools (e.g., Looker, Power BI, Tableau)
• You are confident working with Excel/Google Sheets (pivot tables, advanced functions)
• You are eager to work on automation and scaling of reporting processes
• You are eager to embrace AI and automation to drive smarter, faster insights
• You work in a structured, reliable, and proactive way
• You communicate fluently in English

Nice to Have

• Experience with Python or R for data analysis
• Understanding of customer service processes and KPIs
• Familiarity with customer support platforms (e.g., Zendesk)

• Analyze customer service data (tickets, response times, resolution rates, customer satisfaction)
• Build reports and dashboards to track key performance indicators
• Identify trends, patterns, and improvement opportunities in customer interactions
• Work on a forecasting project to predict customer service ticket volumes and support capacity planning
• Work closely with analysts, engineers, and business stakeholders to deliver actionable insights
• Assist in automating and scaling regular reporting processes

WHY YOU WILL ENJOY WORKING WITH US

Our Culture and Values

• Decisions should be made based on facts and not by hierarchy levels? We sure think so!
• We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
• You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
• No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!

Personal & Professional Development

• You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.
• We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
• We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.

Flexibility

• We care about a healthy work/life balance.We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too
• We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
• You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops

…and much more! See https://careers.refurbed.com/ for further insights!