Operations Specialist Support

Why you'll LOVE Sagent:

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it!

By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers.

Sagent powers servicers and consumers. You power Sagent!

About the Opportunity: We are seeking an Operations Specialist Support to join our IT Operations team. This position is critical to ensuring the smooth day-to-day functioning or our systems, supporting both internal operations and external vendor integrations. The ideal candidate will have a detail-oriented mindset, a strong sense of responsibility, and experience working in an IT or operations support environment. Evening shift 3pm CST - 11pm CST, and occational weekends.

Your day-to-day at Sagent:

• Monitor iSeries (AS/400) systems, responding to system alerts, error messages, and performance issues to ensure system stability and uptime.
• Perform backups, restores, and tape management using BRMS to safeguard data and support disaster recovery plans.
• Manage lockbox posting processes for vendors such as MoneyGram, Paymentus, Chase, ensuring accurate and timely financial data posting.
• Execute Initial Program Loads (IPLs), including system reboots, updates, and maintenance tasks during scheduled windows.
• Run batch jobs and scheduled tasks using job scheduler tools or manual commands, ensuring completion and investigating job failure delays.
• Provision, modify, and deactivate user profiles in development and lower environments, maintaining access controls and supporting development/testing needs.
• Perform routine system health checks, including disk space monitoring, job queues, printer queues, and system logs.
• Support file transfers, data uploads, and downloads using FTP/SFTP or other secure methods between internal systems and external vendors.
• Maintain and update system documentation, operational runbooks, and procedures, contributing to knowledge base articles and process improvements.
• Coordinate with internal teams (Infrastructure, Network, Application Support) to escalate and resolve complex system or application issues.
• Assist in change management activities, including preparing for system maintenance, documenting changes, and communicating impacts to stakeholders.
• Participate in audit and compliance activities by ensuring system access, job processes, and backup activities meet internal controls and regulatory requirements.
• Execute and monitor daily, weekly, and monthly backups according to BRMS schedules on multiple LPARs.
• Document incidents and resolutions in operational documents and/or ticketing systems.

We would love to hear from you if you have:

• High School graduate or equivalent with 2-3 years of experience.
• Strong theoretical knowledge base in network engineering principles and concepts, complemented by hands-on experience in the field.
• Over 2 years of experience with IBM AS400 / iSeries operations and job monitoring.
• Strong knowledge of CL commands, job queues, output queues, and system values.
• Familiarity with tools like Robot/SCHEDULE, HelpSystems, BRMS, or similar.
• Understanding of job control, system backups, and recovery procedures.
• Excellent problem-solving, analytical, and communication skills.
• Willingness to work on-call rotations or weekend shifts if required.
• Experience with IBM Cluster System (iSeries System), basic iSeries commands, and BRMS System.
• Proficiency in Windows 11, ServiceNow ticket system, Outlook, and Microsoft Teams.
• Basic knowledge of networking, IBM System Storage TS4500, and system monitoring tools.
• Good communication skills.
• Ability to work rotating shifts, including nights, weekends, and holidays.
• Dallas-based. Hybrid or onsite work, based on organizational needs.
• Experience with JCL, FTP/SFTP automation, and operational scripting.
• Familiarity with ITIL practices.
• Experience in banking, insurance, or regulated industries.
• Exposure to modernization tools or APIs integrating AS400 with external systems.

Perks!

As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including Remote/Hybrid workplace options, Health Benefits, Unlimited Flexible Time Off, Family Planning Services, Tuition Reimbursement, Paid Family Leave, 401(k) Matching, Pet Insurance, In-person and Virtual Social Experiences, Career Pathing, Focus Time Fridays and much, much more!

Why Sagent?

Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles.

Sagent is a joint venture that combines Fiserv Inc.'s decades of market-leading fintech expertise with Warburg Pincus' skill in growing technology companies. We hire innovators and doers to disrupt the last and most complex frontier of lending and housing. We're growing fast and need you to help shape our future.

Sagent is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Originally posted on Himalayas