Research Ops Coordinator (Contract)

About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like OpenAI, Toyota, Figma, Ramp, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

About The Role:

We’re looking for a detail-oriented and highly organized User Research Operations Coordinator to support our growing research team. In this role, you’ll work closely with our Research Ops Program Manager and cross-functional researchers to ensure customer calls run smoothly from start to finish.

This is a 6 month remote-friendly contractor role (must be based in CA or NY) with potential to extend, requiring [20-30 hours/week].

What You'll Achieve:

• Provide a one-of-a-kind participant experience: In this role, you will be interfacing with our user research participants and customers. You'll partner with our Research Ops & Program Manager to refine our scheduling process to optimize for the best participant experience.

• Coordination and scheduling at scale: You'll coordinate and schedule a high volume of user research participant interviews in an organized, timely, and consistent manner. You’ll collaborate closely with researchers to keep studies on track and on time.

Skills You'll Need to Bring:

• 1+ years of full-cycle scheduling and/or coordination experience in a high-volume role.

• Excellent time management, prioritization, and organizational skills. You are comfortable juggling multiple requests and timelines.

• You are kind, warm, and thoughtful. You care deeply about creating efficient, respectful experience for internal teams and external customers alike.

• Familiarity with tools like Google Calendar, Zoom, Calendly, and Slack.

• Some level of experience using Notion, particularly managing and creating Notion databases for tracking and documentation is a nice to have.

Logistics:

• Remote-friendly (must be based in CA or NY)

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Notion is committed to providing highly competitive compensation. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco and/or New York, the estimated hourly range for this role is $30-40/hr.

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