Senior Analyst, Payment & Fraud

Boston, MA| Office-Based (Mon–Thurs, Fri-WFH) Full-Time

Benefits:Wayfair Employee Discount, Private Medical Care, Dental Care, Gym Membership Reimbursement, Tuition Reimbursement, 25 Days Starting Holiday + Bank Holidays (with tenure increases), Pension, Cycle to Work scheme, and more

Salary: The salary range for this position is $104,000 - $118,000 per year, however the base salary offered may vary depending on location, job-related knowledge, skills, and experience

You must be authorized to work in the United States without visa sponsorship by Wayfair now or in the future

The Fintech & Loyalty (F&L) organization builds and manages the foundational systems, financial products, and fraud detection and prevention services that provide customers with a secure, seamless, and rewarding payment experience.

F&L partners with 30+ organizations worldwide to provide a robust selection of gifting, paying, and financing options, to securely process $12B+ in annual transaction volume, and to detect, prevent, and mitigate fraud.

As the Senior Analyst for Payments & Fraud, you will play a critical role in optimizing our payment processing and protecting Wayfair from fraudulent activity. You will work in a fast-paced, data-driven environment, providing the analytical firepower and partnership management needed to execute our strategy. You will report to the Manager of Payments & Fraud and collaborate closely with Product, Engineering, Analytics, and Finance to drive tangible results.

• Monitor and analyze key performance indicators (KPIs) across both payments and fraud, including authorization rates, payment costs, chargeback rates, and fraud false positives. In addition to curating meaningful reporting, you will translate your analytical insights into actionable recommendations and champion the initiatives needed to drive improvement

• Support the day-to-day management of our strategic partnerships with payment processors, card networks, digital wallets, and fraud prevention vendors. This includes helping to lead performance reviews, ensuring invoice accuracy and holding partners accountable to contractual SLAs

• Collaborate with internal stakeholders to drive initiatives that improve authorization rates, lower payment costs, and minimize fraud risk, all while protecting the customer experience

• Assist in exploring new partnerships and technologies in the payments and fraud space. You'll support the team from technical diligence through to contract execution

• Maintain a strong understanding of the payments and fraud landscape, synthesizing opportunities from market trends and competitive analysis to help shape our roadmap

• Experience in the payments industry, preferably in fraud/risk, e-commerce, card payments, network brands, and / or acquiring

• Strong problem-solving skills and a passion for getting deep into the data. High proficiency in Excel is required. Experience with data visualization software (e.g., Looker, Tableau) is a plus

• Comfort drawing conclusions and making recommendations from imperfect information. You can leverage data from multiple sources to tell a persuasive story

• A demonstrated ability to help drive projects to completion across multiple teams in a fast-paced, entrepreneurial environment

• Effective verbal and written communication skills, with the ability to tailor your style to different audiences

• Willingness to roll up your sleeves and engage deeply with analysts and managers, across multiple teams and agendas, to accomplish what needs to be done

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us [email protected].