AI Success & Solutions Lead
About RapidCanvas RapidCanvas is the trusted partner for transforming your business with AI. We offer the only hybrid enterprise AI platform that combines autonomous agents with human experts to make enterprise-grade AI accessible to all organizations—without the massive investment or deep technical expertise it used to take. Our unique approach delivers measurable business outcomes 10X faster at 80% lower cost, helping global leaders in manufacturing, retail and consumer goods, financial services, and infrastructure turn what was once impossible into practical, everyday reality. The Opportunity We’re hiring customer-facing specialists focusing on AI Success & Solutions to lead end-to-end delivery of bespoke AI projects—from initial solution design through full customer success ownership. This role merges the depth of a Solutions Architect with the accountability of a Customer Success leader. You will work across pre-sales and post-sales, ensuring our clients see real business value from our AI capabilities. The hiring seniority level will depend on the candidate’s depth of experience across customer-facing solution delivery, ability to drive measurable business impact, and demonstrated ownership in ambiguous or fast-paced environments.
Responsibilities
Pre-Sale: Discovery & Solutioning Partner with Sales and Data Science to deeply understand the customer’s business context and challenges. Define clear problem statements, document current state processes, and align on success criteria and KPIs. Design solution architecture and data flow diagrams tailored to each use case. Assess data feasibility and AI-fit for the proposed use case. Set up technical and collaboration workspaces (Slack, Drive, JIRA, etc.) with naming and access discipline. Post-Sale: Execution & Success Own the customer relationship post-sale, acting as the single point of accountability. Manage the execution and implementation of the solution, ensuring clarity of scope, timeline, and handoffs. Lead all internal and customer-facing check-ins, with clear agendas, follow-ups, and next-step ownership. Facilitate UAT and deployment, ensuring measurable outcomes are validated. Track and report on success metrics across 30/60/90-day milestones and ensure platform adoption. Operational Excellence Maintain rigorous documentation: dataset inventories, architectural diagrams, solution design docs, etc. Ensure consistent file naming, visual branding, and version control across all customer-facing material. Keep Slack, HubSpot, JIRA, and Confluence spaces current and synchronized. Proactively escalate blockers, risks, or unclear ownership to leadership with proposed resolutions. Strategic Growth Identify expansion opportunities based on solution usage and customer success metrics. Collaborate with Product to feed back client needs and usage patterns into roadmap priorities. Act as a trusted strategic advisor to the client, helping them envision and prioritize future AI investments. Ideal Qualifications At least six (6) years in a hybrid technical+customer-facing role (Solutions Architect, Customer Success, Engagement Manager, etc.). Strong understanding of applied Data Science, ML, GenAI (e.g., LLM Prompting, RAG). Demonstrated success delivering AI or data-driven solutions in a consulting or startup setting. Excellent storytelling and business value articulation skills for both technical and executive audiences. Detail-oriented with exceptional project management and follow-through. Global Client Experience Is Strongly Preferred. Prior experience in a fast-paced, ambiguous environment with high expectations for ownership and delivery. Professional fluency in English is required.
Why Join Us
Drive measurable impact for Fortune 500 customers across the globe, helping them turn AI vision into operational value. Be part of a category-defining AI company, pioneering a hybrid model that bridges agents and experts. Own strategic accounts end-to-end and shape what modern AI success looks like. Work with a cross-functional, high-performance team that values execution, clarity, and outcomes. Globally competitive compensation and benefits tailored to your local market. Recognized as a Top 5 Data Science and Machine Learning platform on G2 for customer satisfaction. Pay Range And Compensation Package Globally competitive compensation and benefits tailored to your local market. Equal Opportunity Statement RapidCanvas is committed to diversity and inclusivity. Apply tot his job Apply To this Job