Part-Time Customer Service Representative - U.S. Member Service Center

We're seeking a highly skilled and customer-focused Part-Time Customer Service Representative to join our team at the U.S. Member Service Center in Oklahoma City, Oklahoma. As a key member of our team, you will provide exceptional support to our members via phone and chat, resolving issues and answering questions in a friendly and efficient manner.

Job Summary

In this role, you will be responsible for handling a high volume of incoming phone calls and member-facing chats, determining member needs, and providing appropriate solutions. You will utilize problem-solving skills, critical thinking, and excellent communication skills to resolve order, product, and delivery issues. As a liaison between Costco.com customers, vendors, buying, and operations staff, you will operate multiple computer programs simultaneously while on the phone or responding to chats.

Key Responsibilities

• Answer a high volume of incoming phone calls and member-facing chats in a timely and professional manner
• Determine member needs and provide solutions, including answering general Costco.com and product questions, and researching complex situations regarding online orders, tracking, and deliveries
• Offer compensations as necessary and operate as a liaison between Costco.com customers, vendors, buying, and operations staff
• Utilize multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
• Apply problem-solving and critical thinking skills to resolve order, product, and delivery issues

Requirements

• High School Diploma or GED preferred
• Ecommerce Member Service Agent Certification after completion of 14-day training course
• Previous customer service experience preferred
• Customer service, computer literacy, professional business writing, and excellent communication skills required
• Minimum typing speed of 30 wpm and ability to work a flexible schedule, including weekends and split days off

Preferred Qualifications

• Strong background in customer service, including excellent communication skills, prompt friendly service, and excellent follow-through
• Ability to adapt and work well under pressure in a fast-paced environment
• Ability to take ownership and solve problems, demonstrate learning and decision-making skills, and strong time management skills
• Bilingual capabilities a plus

What We Offer

• Competitive hourly rate: $20.50 - $30.90 per hour
• Part-time schedule: 24-40 hours per week
• Evening shift
• Comprehensive benefits package, including 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance
• Opportunities for growth and development in a dynamic and inclusive work environment

Our Commitment to Diversity and Inclusion

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We offer disability accommodations, are inclusive of minority and disadvantaged groups, and have a LGBTQ+ friendly workplace. We also provide diversity and inclusion training or programs and offer paid time off.

Apply to this Job and join our team today!