Hybrid User Researcher II

We're seeking a passionate and experienced User Researcher to join our Customer Tech team in Boston, MA. As a Hybrid User Researcher II, you will play a key role in delivering positive consumer experiences through research, working closely with cross-functional teams to plan, execute, and analyze research projects that inform product decisions.

This hybrid role offers a flexible schedule, with Monday and Friday remote work options and Tuesday-Thursday in-office collaboration. If you're a user-centric researcher with a desire to drive business impact through data-driven insights, we encourage you to apply.

About Us

Wayfair's Customer Tech team is responsible for designing, building, analyzing, and managing the entire customer experience on our websites and mobile app. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences and value diverse perspectives.

Job Responsibilities

• Plan and execute end-to-end research projects, defining problem statements, project goals, and research assumptions
• Scope and select appropriate research methods and tools, supporting recruitment and running research activities
• Analyze and synthesize data, sharing and socializing findings to influence cross-functional leaders and stakeholders
• Collaborate with teams such as Product Design, Content Strategy, Product Management, Analytics, and Engineering

Requirements

• 3+ years of professional experience in research, with at least 2+ years of user research experience
• Bachelor's degree in Human Factors, Experimental/Cognitive Psychology, HCI, or a related field
• Mixed methods research experience, with proficiency in qualitative and quantitative research methods
• Recruitment experience, with ability to define and handle study recruitment needs and logistics
• Strong analysis and storytelling skills, with ability to present insights to key stakeholders
• Collaboration skills, with experience working across functions and teams
• Proficiency in research and design tools such as Qualtrics, Userzoom/Usertesting, Optimal Workshop, and Figma

What We Offer

At Wayfair, we offer a dynamic and supportive work environment, with opportunities for rapid growth and constant learning. We're committed to diversity, equity, and inclusion, and value the unique perspectives and experiences of our employees.

Learn more about our Experience Design team on Medium.

How to Apply

If you're passionate about user research and driving business impact through data-driven insights, we encourage you to apply. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.

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