Remote Bilingual Customer Service Representative - Unlock Your Potential

Join Evolent Health, a leader in healthcare innovation, and thrive in a culture of collaboration and excellence. We're seeking a highly skilled and compassionate Bilingual Customer Service Representative to provide exceptional support to our valued customers. As a key member of our team, you'll have the opportunity to make a meaningful impact, drive success, and enjoy a competitive salary and comprehensive benefits package.

At Evolent Health, we're dedicated to achieving better outcomes for people with complex and costly health conditions. Our team values diversity, inclusion, and work-life balance, and we believe that people do their best work when they're supported to live their best lives. If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we invite you to join our team.

Job Summary:

We're looking for a Bilingual Customer Service Representative to join our remote team, providing top-notch support to our customers in Maryland, Virginia, or Washington, DC. As a bilingual representative, you'll be fluent in Spanish and English, with a strong ability to communicate complex healthcare information in a clear and concise manner. You'll be responsible for answering inbound inquiries, resolving issues, and providing exceptional customer service to our valued customers.

Key Responsibilities:

• Answer and manage inbound inquiries regarding health plan benefits, claims, eligibility, and other healthcare-related topics
• Conduct outbound and return calls to customers as necessary, providing timely and effective support
• Ask appropriate questions, listen actively, and provide personalized support to customers, documenting relevant information in our computer systems
• Communicate and partner with customers tactfully and empathetically, resolving issues and applying conflict management skills as needed
• Meet performance goals in efficiency, accuracy, quality, member satisfaction, and attendance, adhering to all applicable policies and procedures

Requirements:

• Must reside in Maryland, Virginia, or Washington, DC
• Must be bilingual in Spanish and English (validated via bilingual assessment upon offer acceptance)
• At least 1 year of call center experience required
• Ability to handle a heavy call volume of 50-100 calls daily
• Demonstrated ability to use computer and Windows PC applications, with strong keyboard and navigation skills
• Ability to work regularly scheduled shifts, including weekends and overtime as needed
• High school diploma or equivalent required; associate's or bachelor's degree preferred

What We Offer:

• Competitive salary range: $17.30-18.00/hr
• Eligibility for a bonus component based on pre-defined performance factors
• Comprehensive benefits package, including health insurance benefits
• Opportunities for professional growth and development in a dynamic and innovative company
• Flexible work arrangements, including remote work options

How to Apply:

If you're a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and contact information, to be considered for this role.

Apply Now and take the first step towards a rewarding new role with Evolent Health.