Customer Experience Advocate - Join Our Team and Empower Customers to Success!

Position at a Glance:

• Company: monday.com
• Location: Remote with 3 days/week in our Denver office
• Compensation: Competitive salary ($48,000-$62,000 base salary for Colorado-based hires) with bonus potential and equity incentive program
• Position: Customer Experience Advocate
• Start Date: Immediate openings available

About The Role:

We're seeking a highly skilled Customer Experience Advocate to join our dynamic team! As a Customer Experience Advocate, you will be the face of monday.com, providing exceptional support to our customers across various channels, including live chat, email, phone, and screen shares. You'll empower customers to connect their goals and challenges with our solution, collaborate with internal technical teams, and advocate for customers to shape the best possible version of our product.

Key Responsibilities:

• Engage with customers across multiple channels to provide top-notch support
• Empower customers to connect their goals and challenges with monday.com's solution
• Collaborate with internal technical teams to resolve customer issues
• Lead online webinars and one-on-one demos to educate customers on our platform and developer toolkit
• Create internal and external documentation to enhance our knowledge base
• Advise customers about new features and functionalities

Requirements:

• Experience providing customer or technical support (SAAS experience is a plus)
• Understanding of help desk software and remote support tools (experience with Zendesk is a plus)
• Problem-solving skills and multitasking abilities
• Superb written and verbal communication skills
• Positive attitude, empathetic, coachable, and collaborative
• Ability to take initiative and adapt

What We Offer:

• Opportunity to join a well-funded, proven company with big ambitions
• Competitive salary and benefit package with bonus potential and equity incentive program
• Amazing company culture that values transparency and collaboration
• Monthly stipends for food, wellness, and commuter work
• Fully dedicated learning and development team
• Award-winning work environment - named a "Best Place to Work" by BuiltIn and "Great Place To Work" certified

Join Our Team:

We're on a mission to make people work simpler, more productive, and enjoyable! Join monday.com and help us make it happen! Our Customer Experience Team is the frontline advocates, cultivating relationships and empowering teams to fulfill their goals and thrive.

Apply Now:

Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.