Remote Overnight Lab Dispatcher & Customer Service Representative

Join our team at TridentCare as a Remote Overnight Lab Dispatcher & Customer Service Representative, where you'll enjoy the freedom and flexibility of working from home and make a significant impact in a dynamic environment. As a hybrid role, you will utilize your exceptional communication skills and technical expertise to drive success in both lab dispatch and customer service. Our company believes in rewarding talent, and we offer a competitive salary and a comprehensive total rewards package.

This full-remote position is available to candidates based in the United States, and we're looking for a highly skilled and motivated individual to join our team. As a Lab Dispatcher & Customer Service Representative, you will be responsible for:

• Documenting changes to orders and coordinating with facilities and technicians to ensure seamless execution
• Providing exceptional customer service, responding to inbound calls, and resolving issues in a timely and professional manner
• Coordinating estimated time of arrival (ETA) with technicians and facilities, and reassigning orders as necessary
• Maintaining accurate records and ensuring that all necessary information is communicated effectively to stakeholders

To be successful in this role, you will need:

• A high school diploma or equivalent, and proficiency in Microsoft Office software
• Excellent communication and interpersonal skills, with the ability to work in a fast-paced, call center environment
• A private workspace with a high-speed internet connection, and the ability to meet our safety checklist requirements
• The ability to pass our network performance test and have access to a PC that can run the test

If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Apply now and take the first step towards a rewarding new role.