Manager, Global Accounts - Lead and Grow Our Enterprise Client Relationships

Join our mission-driven team at ZipRecruiter and make a meaningful impact! We're seeking an experienced Manager, Global Accounts to lead our Enterprise Account Management team and drive business growth. As a remote-based position, you'll have the flexibility to work from anywhere while being part of a dynamic and innovative team.

About Us

ZipRecruiter is a leading online employment marketplace that connects millions of businesses and job seekers through AI-driven smart matching technology. Our culture values acceptance, support, and celebration of our employees' differences. We're committed to empowering the community and workforce with ethical solutions.

Job Summary

We're looking for a seasoned Manager to lead our Enterprise Account Management team, reporting to the Director of Enterprise Account Management. As a passionate leader with at least 5 years of management experience, you'll coach and guide a team of high performers to achieve quarterly goals and drive revenue growth.

Responsibilities

• Lead and coach the Enterprise Account Management (EAM) team to achieve quarterly goals and exceed expectations
• Manage the customer lifecycle and ensure a seamless customer journey
• Provide weekly reporting and forecasts to drive business decisions
• Conduct weekly coaching sessions with team members to drive positive change and retain top performers
• Establish and document ways to improve customer satisfaction, client retention, and increase revenue
• Coordinate with internal teams to implement new policies and procedures
• Roll out sales business rules, practices, and policies consistently across the team
• Work with upper management to identify, organize, and execute training regimens for new hires and ongoing training
• Manage change, course correct, and respond to business problems
• Inspire, mentor, and grow members of the EAM team
• Travel Requirement: 50%

Qualifications

• 5+ years of Account Management experience, managing large clients
• 5+ years of Sales Management experience
• Demonstrated experience forecasting revenue
• Proven track record as a thought leader and subject matter expert
• Experience using Salesforce.com
• Proven history of leading an AM team to overachieving quota in an ever-changing, fast-paced environment
• Excellent communication, organizational, and time management skills
• A professional with a high level of integrity that can be trusted to always represent the company in a professional manner
• Detail-oriented, organized, and expert in time management
• Experience selling Recruitment Advertising and/or familiarity with performance-based advertising products
• Knowledge of Google Suite

Benefits & Perks

• A fun environment where work-life balance is valued
• Opportunities for advancement
• Very competitive salary
• Generous bonus plan
• Employer-matched 401(k) plan
• Competitive benefits package
• Attractive paid time off policy - Open/Flexible vacation policy

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