Remote Customer Success Specialist - Software

We're seeking a highly motivated and enthusiastic Customer Success Specialist to join our dynamic team at Geometric Solutions, a leading Siemens PLM Software partner. As a key member of our team, you will play a vital role in driving customer satisfaction, retention, and revenue growth by ensuring the successful adoption and utilization of our engineering and manufacturing software solutions among our clients.

In this exciting role, you will have the opportunity to build strong relationships with customers, provide exceptional support, and drive customer success through proactive engagement, training, and education. If you're passionate about delivering outstanding customer experiences and have a strong technical aptitude, we encourage you to apply for this fantastic opportunity to join our team and contribute to our mission of helping customers maximize their creativity, productivity, and profitability.

Key Responsibilities:

• Report to the Managing Director and collaborate closely with the sales team to support customer accounts and drive revenue growth
• Assist in the onboarding process of new customers, ensuring a smooth transition and successful implementation of our software solutions
• Provide training sessions and educational resources to customers to facilitate their understanding and proficiency in using our software products effectively
• Serve as the primary point of contact for customer inquiries, troubleshooting issues, and resolving technical or operational challenges promptly and effectively
• Gather feedback from customers and communicate this information internally to relevant stakeholders, including product development teams
• Assist in managing customer renewals by monitoring usage metrics, identifying potential renewal risks, and implementing strategies to mitigate churn
• Cultivate strong relationships with customers, acting as their advocate within the company and ensuring their voices are heard in decision-making processes
• Maintain accurate records of customer interactions, feedback, and support tickets, and generate regular reports to track key performance metrics and customer success outcomes

Requirements:

• Bachelor's degree in Business Administration, Engineering, Computer Science, or related field
• 1-2 years of experience in a customer-facing role, preferably in customer success, account management, or technical support
• Familiarity with engineering and manufacturing software solutions, particularly Siemens products, is highly desirable
• Strong communication skills, both written and verbal, with the ability to articulate technical concepts clearly and effectively
• Excellent problem-solving skills and a proactive attitude toward addressing customer needs and challenges
• Ability to work collaboratively in a fast-paced environment, prioritize tasks effectively, and adapt to changing priorities
• Proficiency in CRM software (e.g., Salesforce) and proficiency in Microsoft Office Suite

What We Offer:

• Medical, Dental & Vision Insurance
• Vacation and Holiday pay
• Employer matching 401K
• Tuition Reimbursement
• Flexible Spending Programs (FSAs)
• Short-Term & Long-Term Disability insurance
• Employee Referral Program
• Additional Voluntary Benefit Programs
• Off-site company events & Employee Luncheons

Geometric Solutions is an equal opportunity employer and will consider qualified applicants for all positions without regard to race, color, sex, religion, national origin, age, marital status, weight, height, or the presence of a non-job-related medical condition or handicap.

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