Transform Customer Experiences as a Principal Product Manager - Customer Data Platform

Join our mission to revolutionize the insurance industry with a cutting-edge Customer Data Platform (CDP). As a Principal Product Manager, you will play a pivotal role in shaping the future of customer engagement at GEICO, a subsidiary of Berkshire Hathaway. We offer a flexible, hybrid remote arrangement and a competitive salary range of $128,000 - $224,000 per year. If you're driven by purpose and passionate about delivering exceptional customer experiences, we want to hear from you!

As a key player in our technology transformation journey, you will collaborate with cross-functional teams to develop and drive the CDP roadmap, enabling a single view of our customers and powering operational and analytical use cases. Your expertise will help us evolve the CDP into the ultimate data experience for product-led growth and business professionals. You will work closely with stakeholders to understand their data needs, develop user stories, and drive trade-off decisions. Your goal will be to deliver best-in-class experiences and enabling capabilities that delight our customers.

Responsibilities

• Collaborate with Product Management, Servicing, Sales, Fraud, Marketing, and UX teams to understand use cases and segmentation needs
• Develop a comprehensive CDP implementation strategy aligned with overall product and customer success goals
• Identify new data sources and onboard existing data sources to the CDP
• Evolving our identity resolution models (deterministic and probabilistic)
• Build and run queries to answer questions and build segment and build solutions for users of CDP to be able to self-serve
• Be the CDP subject matter expert, gathering information to create accurate, informative, and resonant user stories for both the business and the data team
• Help build the product roadmap, define user stories, and drive trade-off decisions
• Identify new products and features on behalf of the customer, leading 1-2 scrum teams to align on mission and deliver great results iteratively
• Leverage qualitative and quantitative data to measure results, inform the roadmap, and achieve benefit, adoption, and financial results

Requirements

• Bachelor's degree in Computer Science or equivalent and related experience with 7+ years of proven experience as a Product Manager
• 4+ years of experience in managing Customer Data Platforms
• Strong strategic thinking, analytical, and problem-solving skills
• Excellent communication and interpersonal skills
• Proven ability to lead cross-functional teams and deliver results in an iterative development environment
• Fluency with concepts like unique identifier, API, ETL, etc.
• Data proficiency - you can source, analyze, and present quantitative and qualitative data

What We Offer

• Competitive salary and benefits package
• Flexible, hybrid remote arrangement
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Premier Medical, Dental, and Vision Insurance with no waiting period
• Paid Vacation, Sick, and Parental Leave
• 401(k) Plan and Tuition Assistance

How to Apply

If you're passionate about transforming customer experiences and have a strong background in product management, we encourage you to apply. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.