Remote Customer Support Representative - Make a Difference in People's Lives

Job Overview:

We're seeking a compassionate and patient Remote Customer Support Representative to provide essential support to individuals enrolling in public benefit programs. As a representative of Automated Health Systems, you'll have the opportunity to make a tangible impact on people's lives, ensuring they receive the assistance they need to thrive.

Key Responsibilities:

• Answer inbound calls and interact with customers in a professional, empathetic, and compassionate manner
• Provide information and assistance with program enrollment, adhering to established policies, procedures, and privacy laws
• Route customers to appropriate contacts via three-way calls, ensuring a seamless transfer of information
• Assist customers with communication needs, such as relay services for callers with speech or hearing impairments, and translation services for non-English speakers
• Place outbound calls as needed to share time-sensitive information with customers
• Utilize multiple computer systems to access data and document information

About You:

To excel in this role, you should have:

• At least one year of customer service experience, with knowledge of public benefit programs and health or human services experience being a plus
• Excellent written and verbal communication skills, with great active listening and attention to detail
• Strong PC skills, including the ability to quickly learn new computer applications
• A positive attitude, empathy, patience, and professionalism, with strong multitasking skills and adaptability in a fast-paced environment
• Good problem-solving and de-escalation skills, with the ability to maintain confidentiality of sensitive information

Home Office Requirements:

To succeed in this role, you'll need:

• A computer meeting specific criteria, including Windows 10 or 11, 8GB of RAM, and a sound card
• Up-to-date antivirus software and access to high-speed, hardwired internet
• Dual monitors, a USB noise-cancelling headset, and a webcam for certification purposes

Flexible Scheduling and Benefits:

Enjoy flexible scheduling, with the ability to choose your own hours within the client's hours of operation. You'll also receive:

• Competitive pay of $13 per hour
• One-on-one mentorship and free certification and ongoing development opportunities
• Significant savings on expenses related to transportation, clothing, childcare, and food
• Home office tax deductions (consult with an accountant to determine eligibility)
• Access to NexRep Perks, a program offering exclusive discounts and savings on common expenses

How to Apply:

Ready to make a difference in people's lives? Click the "Apply Now" button to start your application process. We look forward to connecting with you soon!