Senior Appeals Administrator - Remote Opportunity

Join the Amazonian Experience and Technology Team as a Senior Appeals Administrator and be part of a dynamic team that delivers best-in-class service to Amazon employees and alumni throughout their appeals journey. As a remote role, you will enjoy the freedom and flexibility to work from anywhere, with a competitive salary and the opportunity to make a real difference.

This is a contract position for approximately 10 months, where you will utilize your strong analytical and critical-thinking skills to drive continuous improvement in a fast-paced, rapidly changing HR environment. As a member of the HR organization, you will handle confidential and sensitive information, demonstrating strong integrity and ethical behaviors.

Job Description

In this role, you will:

• Utilize your expertise in Amazon policy to identify required documentation for appeal cases and assess documentation for accuracy and past precedent.
• Identify process defects and recommend remediation, using your analytical skills to drive improvement.
• Provide exceptional customer service, communication, and organizational skills, with superior attention to detail and the ability to prioritize in a fast-paced environment.

Basic Qualifications

• 3+ years of experience in contact center, customer service, human resources, or equivalent.
• Proven ability using Microsoft Office skills and other computer or internet-based programs.
• Demonstrated proficiency handling customer contacts, queries, and resolutions.

Preferred Qualifications

• 4+ years of experience in contact center, customer service, human resources, or equivalent.
• Experience using knowledge databases and researching skills.
• Previous HR experience (Payroll and Benefits).
• Proven ability to manage customer contacts in a fast-paced environment and adjust to constantly changing workloads.
• Additional languages a plus.

At Amazon, we are committed to diversity, equity, and inclusion, and empower our employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Join Our Team!

This is a fantastic opportunity to grow your career with a dynamic and innovative company. If you have the skills and passion we're looking for, please submit your application today.

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