Customer Success Representative

Keebo is a venture-backed startup that offers a turnkey cloud-based Data Learning platform for automating and accelerating enterprise analytics. With the data warehousing market expected to grow to $51B annually by 2028, Keebo is an industry innovator,  as the only fully-automated Snowflake optimizer, adjusting dynamically to save many customers 25% and more.

Built on state-of-the-art in machine learning and artificial intelligence, and over 15 years of cutting-edge research at top universities, Keebo reduces tedious and months-long manual operations to a matter of minutes, freeing up data teams to work on improving their core business. Our team is spread across the globe, supporting customers worldwide.

About the Opportunity

As a Customer Success Representative on our CS team, you will bring your expertise in customer support & retention to help achieve critical revenue goals for Keebo. You will work closely with our CS and Sales Leadership teams and own various customer-facing interactions.

You Will

• Create highly satisfied & engaged customers
• Increase customer retention
• Drive Adoption
• Drive referrals

You Have

• Excellent communication 
• Highly organized
• 2+ years in a software support or CS role(s)
• Strong collaboration skills
• Self-motivated

Nice to Have

• Series A/B Experience
• SaaS Experience
• Hubspot
• Technical support

Our Environment Keebo is a fully remote, global team with team members currently in the US, EU, and Canada.

What we Offer

Working with a world-class team of researchers and engineers in machine learning to turn Al algorithms into scalable and automated cloud products

For full-time positions:

• Competitive salary packages
• Equity
• Home office stipend
• Comprehensive medical, dental, and vision benefits
• 401k retirement program
• Annual company offsite (this year the team met up in Cancún, Mexico!)
• Paid time off
• Paid parental leave

Keebo is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, national origin, age, disability, genetic information, or any other protected characteristic. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We strive to create a diverse and inclusive workplace where everyone feels valued and respected. We encourage individuals from all backgrounds to apply.