Support Engineer

KNIME is growing rapidly and we’re seeking smart, motivated, and creative people up for the challenge of helping us achieve ambitious scaling goals while continuing to empower the active community. Right now, we are looking for a Support Engineer (m/f/d) to join our team at KNIME in Austin, TX or Remote US locations. This position will start out working from 07.00 AM- 04.00 PM PDT, and transition to 11.00 AM - 08.00 PM PDT after 3 months.*

You are a technically skilled professional with expertise in Kubernetes, Docker, and RESTful APIs. You have experience administering software solutions on Linux and/or Windows platforms, with a strong background in software support, ticket management, and escalation processes. Your knowledge includes JVM, Kubernetes deployments, Identity Providers (e.g., Keycloak), LDAP, SQL, and cloud infrastructures like AWS, Azure, and Google Cloud. You have exceptional English proficiency in both written and verbal communication. You communicate technical concepts clearly to a diverse audience and are self-organized, curious, and eager to learn. While a basic understanding of German is a bonus, your strengths lie in your technical expertise and adaptability.

At its core, your role as a Support Engineer at KNIME, revolves around overcoming technical challenges while maintaining effective communication with our customers and internally. Your primary responsibilities encompass classifying, prioritizing, analyzing, troubleshooting, and ultimately resolving support tickets via our ticketing system and forum. Your focal point will be providing outstanding support for our KNIME Business Hub and KNIME Analytics Platform. You may find yourself engaging in calls to troubleshoot issues and occasionally building KNIME workflows to facilitate resolution (don't worry, we'll provide guidance as you learn). Your contribution to process refinement and tool enhancement will be ongoing. The insights gained from your experiences will be relayed to the development team, contributing to our collective pursuit of crafting exceptional software. Expect a close partnership with fellow support agents such as Michael, Nick, and Kevin, as well as direct collaboration with members of our development team, including Thorsten, Bernd, and Moritz.