Simpro CRM Specialist (ZR_25062_JOB)

This is a remote position.

Job Highlights

Contract: Independent Contractor

Schedule: 35+ hours per week, Monday-Friday 8:00am-4:00-4:30am

Client Timezone: Australian Eastern Time (Brisbane)

Join a forward-thinking construction and insurance restoration specialist firm that’s leading the industry in Brisbane. This established company handles high-volume specialist projects and is implementing cutting-edge technology to streamline operations. With a focus on quality and efficiency, they’re revolutionizing how insurance-related construction works are managed and executed.

Take ownership of a crucial client-facing role managing the company’s state-of-the-art Simpro CRM system. You’ll be the key liaison between clients, field teams, and management, orchestrating a dynamic workflow of construction and restoration projects. This position offers an exciting opportunity to work with modern technology while developing deep expertise in the construction services sector. You’ll have direct impact on business operations while working with a supportive team that values communication and professional growth.

• Manage end-to-end client communication and scheduling through the Simpro CRM platform
• Handle 20-30 professional client calls daily, coordinating project timelines and requirements
• Process and organize incoming service requests, ensuring proper documentation and follow-up
• Schedule and coordinate field team deployments for maximum efficiency
• Maintain accurate records of all client interactions and project status updates
• Participate in daily check-ins with management to ensure alignment on priorities
• Generate and distribute relevant reports to keep all stakeholders informed
• Proactively identify and resolve potential scheduling conflicts
• Assist in continuous improvement of CRM processes and workflows

Requirements

• Exceptional English communication skills with a neutral accent
• Proven experience with Simpro CRM
• Professional phone manner and outstanding customer service orientation
• Experience in construction, trade, or service industry preferred
• Tech-savvy with quick learning ability for new software platforms

Benefits

• Permanent work from home
• Immediate hiring
• Steady freelance job

Originally posted on Himalayas