Senior Caseworker

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. The Senior Caseworker will work closely with assigned patients to identify various reimbursement coverage options and investigate financial options for those without insurance. They will assist with coaching and mentoring of existing team members and manage a patient caseload larger than their caseworker counterparts.

Requirements

• Minimum 2 years experience in customer service
• Experience in medical, pharmaceutical and/or insurance industry is an asset
• Bilingual in French and English: written and verbal
• Highly organized with strong attention to detail
• Strong proficiency in Microsoft applications (Outlook, Word, Excel & PowerPoint)
• Flexibility in working shifts (hours of operation are 8 am - 8pm)
• Ability to apply critical thinking skills in order to solution problems
• Minimum 2 years experience working for a patient support program
• Experience working in a call center environment an asset
• Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients
• Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines
• Minimum University Degree in a related field or equivalent
• Demonstrates a strong work ethic, is reliable and shows initiative to purse new skills
• Advanced knowledge of pharmaceutical distribution industry
• Working knowledge of automated warehouse operating system
• Strong business and financial acumen
• Strong analytical and mathematical skills
• Ability to work in a fast paced environment and consistently meet deadlines
• Ability to communicate effectively both orally and in writing- fully bilingual
• Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Strong Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
• Excellent leadership skills and training
• In-depth knowledge of patient support programs
• Responsible, dependable, and punctual
• Strong problem solving skills and demonstrates experience handling complex problems.
• Excellent people skills, team work, empathy, influencing others, adaptability.
• Strong technical skills and ability to learn new software/databases quickly

Benefits

• Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave
• A variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more

Originally posted on Himalayas