IMT Change, Release and Incident Coordinator

Join CSIRO as the IMT Change, Release and Incident Coordinator and help keep things running smoothly across our Information Management and Technology (IMT) services. Coordinate IMT changes, releases, and major incident responses, and support science and enterprise projects through smart, adaptive IT service delivery.

Requirements

• Experience in reviewing change requests to assess impact and risk.
• Ability to coordinate with stakeholders to ensure clear understanding of proposed changes.
• Proficiency in assessing change requests for compliance with organisational policies.
• Experience in chairing Change Advisory Board (CAB) meetings to review and approve change requests.
• Proven track record in overseeing the planning, coordination, and execution of software releases and updates.
• Ability to collaborate with development, testing, and operations teams to ensure smooth release processes.
• Experience in managing the deployment of releases into different environments.
• Experience in receiving, analysing, and prioritising incident reports from users or automated monitoring systems.
• Ability to coordinate with technical resolver teams to ensure incidents are properly diagnosed, resolved, and communicated to stakeholders.
• Proficiency in providing regular status updates to users and management until incidents are resolved.
• Strong communication skills to effectively communicate changes and releases to stakeholders.
• Experience in documenting change and release processes, procedures, and outcomes.
• Ability to maintain a change schedule and release calendar.
• Experience in participating in post-implementation and post-incident reviews to identify opportunities for enhancement.
• Ability to provide recommendations for process improvements in Change and Release management, as well as Incident management.
• Proven ability to collaborate with various teams, including development, project, operations, and Service Desk.
• Experience in advising senior management on issues requiring attention and providing solutions.

Benefits

• Flexible working arrangements
• Diversity and inclusion
• Salary: AU$96,811- AU$109,527 plus up to 15.4% superannuation
• Tenure: Indefinite
• Eligibility: Open to Australian Citizens

Originally posted on Himalayas