Domestic Scheduling Coordinator

The Domestic Scheduling Coordinator schedules depositions and other legal proceedings taking place in the U.S. and remotely during U.S. business hours. This position requires impeccable customer service, poise, and professionalism at every stage of the scheduling process, from the initial request through to the job proceeding. Great attention to detail, great problem-solving skills, and a positive, “can-do” attitude are essential.

DOMESTIC SCHEDULING COORDINATOR ESSENTIAL FUNCTIONS

• Promptly responds to client questions and service requests via email and phone.
• Monitors Scheduling email folder throughout shift.
• Assists in the prompt resolution of same-day job issues.
• Reserves conference rooms and meeting locations for clients.
• Works with the Calendar department to assign and rearrange resources.
• Enters data into legal support software (Reporter Base) with high accuracy.
• Sends confirmations and job updates to clients and resources via email.
• Communicates clearly to ensure the correct services requested by clients are delivered.
• Pays close attention to job details and performs quality control checks on the work of team members.
• Communicates important job details to other departments, and within the Scheduling department, as needed.
• Facilitates electronic exhibit sharing for clients and resources on remote/virtual depositions.

DOMESTIC SCHEDULING COORDINATOR LOCATION:

Fully Remote

DOMESTIC SCHEDULING COORDINATOR SHIFT:

1:00pm - 9:00pm EST Monday-Friday

DOMESTIC SCHEDULING COORDINATOR COMPENSATION:

$23.00 - $24.00 per hour

BENEFITS:

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Whole Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)

• 4 year college degree and a minimum of 3 years in a customer service and/or legal environment.
• Must have excellent written and verbal communication skills, be computer savvy, and comfortable working with various software programs including Microsoft office and Adobe products.
• Must have previous remote work experience.
• Strong attention to detail required.
• Must have a team-spirited, positive personality.
• Must be able to work in a professional and confidential environment.

EOE M/F/D/V

Originally posted on Himalayas