Chief Product and Experience Officer
Senior-level leader of end-to-end product vision, strategy, and customer experience. This executive will serve as a key member of the Leadership team, responsible for shaping the future of the product portfolio and delivering a seamless, differentiated experience for healthcare providers, patients, and partners across the genetic testing lifecycle. The CPXO will play a pivotal role in driving product innovation, market growth, and digital transformation to enable scalable impact in a high-growth, science-driven environment. Education and Experience: · Bachelor’s degree required. Advanced degree (MBA, MPH, MS, or equivalent) preferred. · 15+ years of progressive leadership experience in product, innovation, and/or experience design roles, preferably within diagnostics or life sciences. · Proven track record of launching and scaling innovative B2B and/or B2C products in highly regulated markets. · Experience leading digital transformation and implementing modern digital experiences across web and mobile platforms. · Demonstrated ability to influence at the executive and board level, with strong commercial acumen. Key Responsibilities: Product Strategy and Innovation · Define and execute a comprehensive product vision and roadmap aligned with company growth, scientific innovation, and customer needs. · Oversee new product development, product lifecycle management, and go-to-market execution across clinical, consumer, and digital offerings. · Partner with R&D, Clinical, Commercial, and Business Development teams to assess emerging technologies and identify opportunities for differentiation and expansion. · Own and evolve the end-to-end product strategy aligned with our growth trajectory. Customer Experience Leadership · Architect a seamless, integrated end-to-end user experience—from ordering to results delivery—across digital, operational, and human touchpoints. · Embed a customer-focused mindset across the organization by leading with data, empathy, and continuous feedback loops. · Drive improvements in Net Promoter Score (NPS), digital engagement, and retention across segments. · Leverage data, automation, and new technologies to modernize service delivery operations. Cross-Functional Execution and Leadership · Lead and scale a high-performing Product and Experience organization, including Product Management, User Experience/Design, and Digital Experience teams. · Align stakeholders across Commercial, Technology, Operations, and Clinical functions to deliver cohesive solutions. · Serve as executive sponsor for digital platform enhancements and patient/provider-facing innovation. Growth and Market Differentiation · Partner closely with the CEO, CCO, and CFO to define product pricing, profitability, and positioning strategy to support growth targets and investor expectations. · Monitor industry trends, competitive landscape, and regulatory environment to guide strategic investment and innovation priorities. · Represent the company as a thought leader at key industry events and with strategic partners. Team Leadership & Culture · Lead and develop high-performing teams; instill a culture of accountability, service, and continuous improvement. · Foster a customer-first mindset while ensuring cross-functional alignment and collaboration. Skills and Competencies: · Strategic thinker with excellent execution skills and ability to lead through ambiguity and complexity. · Highly organized, results-driven, and committed to operational rigor. · Forward-thinking, innovation-driven · Clear alignment with BG’s values Physical Demands and Work Environment: · Frequently required to sit, talk, and hear. · Regular use of computer, keyboard, and standard office equipment. · May be required to manage priorities in a fast-paced, deadline-driven environment. EEO Statement: We are proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable laws. Apply Job! Apply to this Job