Health Plan Call Center Lead Representative

We Are Hiring

• Department: Ascension Care Member Services
• Schedule: Full-Time, 8-hour day shift, Monday - Friday, Remote
• Facility: Automated Benefit Services (ABS)

What You Will Do

As the Health Plan Call Center Lead Representative, you assigned staff in performing activities or tasks relating to the call center.

• Lead or coordinate shift operations of assigned activities, resources, and/or associates.
• Serve as a technical or functional resource and perform similar duties with staff.
• Assign, monitor and review progress of work.
• Monitor and report compliance with policies and/or procedures.
• Oversee and evaluate orientation and training of assigned associates.
• May provide input in the review and evaluation of staff performance.
• Handle escalated calls using defined protocols and independent judgement to escalate more complex issues to the appropriate resource in order to rapidly resolve customer issues.
• Knowledge of health-care claims, Medicaid, Medicare, Pharmacy benefits, etc.

What You Will Need Education:

• High School diploma equivalency with 1 year of experience OR 2 years of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification and 1 year of experience can be used in lieu of education, if applicable.

Additional Preferences Additional preferences:

• Knowledge of Facets, preferred
• Knowledge of health-care claims, Medicaid, Medicare, Pharmacy benefits, etc.

#LI-Remote Why Join Our Team Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters. Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states. Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. Equal Employment Opportunity Employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension. Pay Non-Discrimination Notice Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. E-Verify Statement This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.E-Verify

Benefits

Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer. Employment Type: FULL_TIME Apply Job! Apply to this Job