See all roles

Customer Success Engineer I - Backstage

Work from home Full-time role Hiring

Interested in driving Spotify’s developer portal philosophy among some of the largest and most advanced tech companies? We in Spotify’s Backstage team are looking for a Customer Success Engineer with a unique balance of technical knowledge, an eye for business, and interpersonal skills to kick start the area focused on providing strategic guidance to our customers and automating problem-solving.

We’re seeking versatile engineers skilled in web development and customer interaction. Your primary responsibility will be to build and maintain strong relationships with our current customers, ensuring their success and satisfaction with our commercial Backstage products and services. Ideal candidates have a strong background in developer productivity and/or infrastructure, technical consulting, and customer management or similar roles.

Join a high-paced, startup-like team of engineers, marketers, business developers, and product managers to drive an entirely new technology-focused business line and distribution channel. We want someone passionate about that type of environment.

What You’ll Do

  • Nurture strong relationships with our small-business segment by providing tools, information & training needed to achieve their desired outcomes
  • Capture customer objectives, map out a pathway to achieving them, and measure success using data-driven feedback loops
  • Onboard new customers through the implementation process, ensuring a smooth transition
  • Identify points of friction in the onboarding and adoption experience
  • Represent the voice of the customer with internal teams, including sales, product, marketing, engineering, and customer support to ensure customer satisfaction and resolve any problems or concerns
  • Develop and maintain features on our open source platform, Backstage, collaborating with internal teams and the broader open source community to enhance developer experience and platform capabilities
  • Who You Are

  • You have an understanding of how developers work and collaborate within an enterprise environment as well as extensive experience with modern web development and infrastructure
  • React, TypeScript, GraphQL, and Node are a part of your tool belt
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues
  • Excellent communicator with a strong focus on customer needs & able to explain complex technical concepts to non-technical users
  • Having worked in tech consulting or customer management is a bonus
  • Experience working with/contributing to backstage.io is a bonus
  • Where You'll Be

  • This role is based in London, UK
  • We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. We ask that you come in 3 times per week.
  • Apply to this Job

    You might like

    Senior Machine Learning Engineer, GenRecs, Personalization

    Work from home Full-time role

    Machine Learning Engineering Manager, Personalization

    Work from home Full-time role

    Head of Editorial SEA

    Work from home Full-time role

    Analyst, Advertising Finance

    Work from home Full-time role

    Data Scientist, Content Analytics - Music Partnerships

    Work from home Full-time role

    Senior Product Manager - Advertising

    Work from home Full-time role

    Manager, Business Marketing LATAM

    Work from home Full-time role

    Senior Accountant, Content Technical Accounting

    Work from home Full-time role

    Therapy Technician - E 89th

    Work from home Full-time role

    Physical Therapist - Upper East Side 3rd Ave

    Work from home Full-time role

    Accountant

    Work from home Full-time role

    Immediate Hiring: Sr. Product Design Engineer, DCE - Electrical

    Work from home Full-time role

    Part-Time Faculty Nursing Instructor

    Work from home Full-time role

    Enterprise Sales Executive, Industrial Products and Services - US-Based

    Work from home Full-time role

    Travel Opportunity Specialist

    Work from home Full-time role

    Associate Attorney – Employment

    Work from home Full-time role

    Experienced and Ambitious Entry Level Customer Service Representative – Delivering Exceptional Customer Experiences and Driving Business Growth through Sustainable Beverage Solutions at blithequark

    Work from home Full-time role

    [Remote] FP&A Analyst (Remote)

    Work from home Full-time role

    [Remote] Real Estate Agent – Keep 100% Commission | $500 Flat Fee | Full Support at AXEN Realty

    Work from home Full-time role

    Clinical Manager, Virtual Care

    Work from home Full-time role