Business Operation Manager

Job description:  We’re seeking a Business Operations Manager to support Fonoa’s core and strategic initiatives through ongoing operations, project work, and cross-functional collaboration. This role is ideal for someone with a business analysis or management consulting background and strong analytical and project management skills.

You will support our Business and Revenue Operations teams, helping to manage day-to-day processes, implement new systems, drive integrations, and provide spare operational capacity to high-impact teams. You’ll also contribute to competitive intelligence and RFPs/RFIs and help us make data-driven decisions that improve business performance.

What you will do

• Support ongoing operations across Business and Revenue Operations, helping teams run efficiently at scale.

• Work on cross-functional special projects, such as new tool integrations, process implementations, and strategic initiatives.

• Take ownership of internal project management — planning, tracking, and coordinating stakeholders across functional teams.

• Collaborate on implementing tools and systems to support business processes and improve internal workflows.

• Contribute to the RFP/RFI process, helping with stakeholder responses, analysis, and coordination.

• Conduct competitive intelligence and market research to support business development and GTM strategy.

• Analyze operational data to generate insights and support reporting, forecasting, and decision-making.

• Act as a flexible resource to provide additional capacity where the business needs it most.

Requirements

• Extensive experience in business operations, strategy, consulting, finance, or a similar role.

• Strong organizational and operational skills, attention to details, paired with the ability to juggle multiple projects and stakeholders.

• Demonstrated ability to manage processes and contribute to project management across functions.

• Comfortable with data – Excel/Google Sheets expertise required; SQL or experience with analytics tools is a plus.

• Comfortable with AI tools - implementation of AI engines into processes and workflows to increase operational efficiency.

• A problem-solver mindset: curious, proactive, and eager to improve how things work.

• Exposure to competitive intelligence, RFPs/RFIs, or go-to-market operations is a strong plus.

• Fluent in English and comfortable working in a global environment.

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