Community & Support Coordinator at G2i
About the Role
We're seeking a highly efficient, tech-savvy Community & Support Coordinator to support our thriving developer community. The ideal candidate is proactive, can leverage AI tools effectively, and thrives in a fast-paced environment where priorities shift quickly.
What You'll Do
Communication & Support (60%)
Manage community communications across multiple channels
Provide proactive support, including jump on calls when needed
Use AI tools to streamline communication processes
Maintain high-quality engagement with community members
Identify and implement communication improvements
Handle time-sensitive requests and inquiries
Program & Event Support (20%)
Coordinate community programs and track their success to support our community team
Pre-event promotion and post-event processing
Identify opportunities for process improvement
Operations & Administration (20%)
Maintain community data and documentation
Process member requests and updates
Support community metrics tracking
Assist with special projects as needed
What We're Looking For
Essential Qualities
Expert at leveraging AI tools to maximize efficiency
Exceptional ability to work smart and fast under pressure
Strong proactive mindset and problem-solving skills
Outstanding written and verbal communication
Ability to identify and implement process improvements
Comfortable with rapid context switching
Tech-savvy with quick tool adoption abilities
Nice to Have
Experience with technical communities
Background in community operations or support
Event management experience
What Success Looks Like
After 30 days
Managing routine communications independently
Supporting key community programs
Identifying opportunities for process automation
After 90 days
Successfully cleared communication backlog
Ready to take ownership of specific operational areas
Proactively identifying and solving community needs
Contributing to community growth initiatives
Location & Hours
Remote position
Minimum 5 hours daily overlap with CET 10:00-19:00 required
Flexible schedule within these hours
How to Apply
Apply through our Ashby application form
Selected candidates will be invited for an asynchronous HireFlix interview
Top candidates will be invited for an interview with our Sr. Community Manager
Offer stage
Position to start as soon as possible. We're reviewing applications on a rolling basis.
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