Claims Experience Advocate, French Market
We’re on the search for an empathetic, communicative individual to join our claims experience team. If you have a background in customer experience and a genuine passion for helping others, you’re going to love this opportunity.
In this role, you’ll work closely with Lemonade’s Claims Experience Adjusters to settle property loses and defy customer expectations along the way. With a customer-first mindset, you’ll be responsible for handling simple or fast-track claims.
What you’ll doProviding surprisingly delightful experiences to our customers through all our channels (email, phone, etc.)
Investigate and handle claims from start to finish
Organize and prioritise daily tasks in order to resolve claim-based questions
Working with management to help shaping processes
Proficiency in French and English
A degree in Law, Legal Studies, or related field
Desire to work in a unique, dynamic, and fast-paced startup environment
Efficient and loves to get shit done
The ability to approach your work with empathy, patience, and positivity
Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture