Customer Support Executive (6 Months, Fixed - Term)

• Designation: Customer Support Executive

• Location: BKC, Mumbai (Hybrid)

• Shift Timing: 10 am to 7 pm (9 hours)

• Employment Type: Full-time, Fixed-Term (6 Months)

We are seeking a Mumbai based, enthusiastic and customer centric Supplier Support Executive for a fixed-term contract of six months who will be responsible for ensuring that Nivoda’s customer support remains best in class by clearly and effectively responding to customer requests in a timely manner through our care channels (phone, email, live chat, etc).

Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you!

About Nivoda

Nivoda is an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient and cost-effective way to sell and buy jewelry. 

Nivoda has a rapidly growing workforce expanding into new countries with a dynamic, supportive and collaborative culture.

The company's sales have grown over 250% in the last 12 months, and the team has grown from 30 to 500+ internationally. We are a global team of big thinkers, risk takers and hard workers.

What you'll do

• Ensure customer care channels, including email inbox, live chat and phone calls, are monitored, and responses are quick, friendly, professional and helpful

• Take care of all Global Suppliers who are already listing their stock on Nivoda

• Supporting suppliers by providing quick, honest advice and confident and clear responses

• Supporting global operations team by getting quick answers from the suppliers by following up with them

• Confidently answer any questions asked about Nivoda, and its offering, and who best to redirect an enquiry to

• Continuously contribute ideas on how Nivoda’s service, process and systems can be improved

• Welcome new enquiries to Nivoda, inform them of our processes, policies, brand, background.

• Develop an in-depth knowledge of our products & the brand and convey this with pride & enthusiasm to customers

• Build a strong internal network in order to efficiently communicate and coordinate with other functions, such as Fulfillment, Sales, Operations, Tech, Finance and Product

• Keep Suppliers well informed of changes to their orders, deliveries, returns

• Completing tasks at a quick pace with effective management

• Record issues and work with other teams to improve customer experience 

What you'll need

• Mumbai based, fluent English speaker

• Excellent & courteous written and verbal communication

• Experience in a customer service and facing role and willingness to learn

• Knowledge of diamonds preferable but not required

• Responsible and reliable

• Excellent people skills and compassion

• A team player and can collaborate with wider teams

• Passionate about great customer service

• Ability to manage time effectively.

• Comfortable to work in rotational shifts.

What you'll get

• Ability to join an exciting and truly global team.

• A vital role and pivotal to the organization's success.

• A dynamic work environment in a fast-paced and growing company.

• Ability to join and contribute to a company during an exciting exponential growth and expansion phase.

• Generous holiday entitlement

*This is a six-month contract role with the possibility of extension based on performance and business needs.