Senior Production Operations Manager, Games

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. Netflix is looking for an experienced Senior Production Operations Manager to join Netflix Game Studios in delivering the next generation of video games for a worldwide audience. Game Production Operations aims to ensure games are delivered to the service on time and without unwanted surprises. The role sits at the nexus between the game production and central partners at Netflix who support the release of games. We are looking for people who are comfortable working within ambiguity, building partnerships to remove it, and always taking constructive steps forward. The role will support the entire lifecycle of games from inception, to release, and the ongoing creation of post-release content always improving our operational excellence.

Responsibilities

• Develop the connective tissue across our games portfolio by building frameworks that maintain the rhythm of the business and drive continuous improvement to improve how we operate
• Identify and support driving of initiatives that result in benefits to games and central partners
• Work to solve operational challenges by pulling the right people together to help increase predictability
• Prevent surprises by mapping dependencies, navigating risks, and resolving ambiguity
• Tracking and supporting development progress across our portfolio of games in all stages of development
• Steward institutional knowledge of making games
• Build relationships across leadership, production, and central partners
• Expert in change management
• Removing impediments to success and looking for efficiencies across our work systems

Expectations

• Strong relationship-building skills
• Expert in change management
• Expert in bringing the right people together to overcome challenges
• Proactive risk management
• Excellent and proactive communicator
• Empathy for the player
• Seek feedback to make things better

Requirements:

• 8+ years of experience
• Detailed knowledge of game development lifecycle, software development best practices, project management methodologies, and release management methodologies
• Experience in Game Production, Project Management, or Program Management for software development; Technical Management experience is nice to have
• Experience working on multiple projects simultaneously, preferably a mix of R&D and live
• Knowledge and expertise in Production tools, including Jira and Airtable

Location: Remote, US or Canada, must be able to travel quarterly Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $184,000 - $340,000. Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here. Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner. We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. Job is open for no less than 7 days and will be removed when the position is filled. Apply Job! Apply to this Job