Member Services Trainer (Training Facilitator)

About Lantern

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com.

About You:

• You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.
• INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
• You thrive in a Team Environment. Collaboration is key in innovation and creating change.

These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this LIGHT, individuals can find their way to the best care, resources, and support they need to get back to life.

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.

Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

Trainer

Provide internal learning & development training delivery services to new and existing employees in our Member Services line of business. The individual we seek will have deep facilitation skills in an inbound service center environment and has worked with courseware development or maintenance projects. The trainer position is seen as a role model within the organization, so the individual we hire will have professionalism and organizational maturity and be able to coach and mentor all experience levels.

Location: This position is located in our downtown Dallas, Texas location. Position cannot be virtual. Travel is not required.

Responsibilities

• Conducts staff development training within the Member Services line of business, including onboarding activities, new hire and ongoing training for 20-person classes and tracking individual performance during training.
• Works collaboratively within the team and with “subject matter experts” and “stakeholders” on courseware maintenance and delivery of training
• Uses needs assessment, “voice of the customer” data and training assessment data to determine and evaluate effectiveness of course material and revises courseware to improve outcomes.
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Manages assigned projects from kick-off though post-project evaluation.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Ability to coach and provide assistance within the QA space during off peak season

Requirements

• Two years of experience facilitating corporate training in a classroom environment or a college degree in Adult Learning/Adult Education
• Two years of experience in healthcare or health insurance
• Passion for coaching others
• Manages multiple projects simultaneously in a fast-paced environment
• Builds and maintains excellent relationships with both internal clients and co-workers
• Detail oriented and stickler for consistency within and across courseware
• Excellent written/oral communication skills
• Proficient with Microsoft Office products, especially Word and SharePoint/Teams
• Intellectually curious and solution-oriented

Ideally Candidates will have

• Experience with Instructional Design concepts for new course content
• Experience working with a learning management system

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave

Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Originally posted on Himalayas