[Remote/WFM] Call Center (Swing Shift) Agent-24/7 Call Center
Level up your career with a new role at workwarp as a Call Centeragent-24/7 Call Center! Experience the best of both worlds with this role based in our innovative Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary.
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T3 Services Group: Currently operating in 4 states and supporting 7 locations, T3 Services Group is Transforming the Trades one customer at a time with our top notch residential HVAC, Plumbing, & Electrical services. We operate under a philosophy of running our business in new and unconventional ways that elevate the experience customers have when we enter their home. Are you ready to transform the trades? Apply today! The Good Stuff:  $19-21/hr  Work from home!  Medical, Dental, Vision (Free medical plan option for employee)  401k with 4% company match  PTO, Paid Holidays, Paid Wellness Time  Company provided laptop, monitor, and headset.  Schedule includes working weekends and having 2 weekdays off. Shift is starting between 11am-1pm CT. (Swing shift) Job Duties:  Answer inbound calls and schedule service appointments  Respond to and resolve voicemail messages, abandoned and missed calls from customers  Respond to customer requests (email, webchat, text) to resolve issues  Deliver call scripts clearly, be compelling, and personable  Adhere to the company's plan for resolving customer complaints quickly and favorably  Maintain and update customer database with complete and accurate information.  Communicate with dispatch to ensure customers receive 5 Star Service  Provide additional support to the team as needed What you need:  HS Diploma or GED  2+ year of customer service experience in a phone based role  Experience working in the home services industry preferred  Multitask by completing phone and computer work simultaneously  Capability to type at least 40 WPM  Proficiency with Microsoft Office or Google Suite  Clear, kind, and energetic phone presence  Ability to work fast paced and remain organized  Must be a U.S. Resident Apply Job!Â
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