[FULL TIME Remote] 3rd Shift: IBM Operational Support Analyst

Quick Overview:

• Company: Workwarp
• Position: 3rd Shift: IBM Operational Support Analyst - Power10/iseries/as400
• Location: Remote
• Compensation: a competitive salary
• Start Date: Immediate openings available

 

 

Support is needed on 3rd shift, which is 10 PM - 6 AM. Please apply ASAP if interested in working 3rd shift consistently. Thank you! Odyssey is supporting a large, enterprise migration and is building a team of 8-10 Operational Support Analysts to join on a six-month+ contract basis. The role will most likely extend longer term and is fully remote from anywhere in the United States. Please see below - recent 3+ years of experience supporting IBM iSeries systems is required. • 3+ years of IBM iSeries operational or system administration experience • Monitor software usage to identify obsolete IBM licensed operating system and LPP software. • Backup all operating system and third-party system software libraries per the established processes. • Monitor backup submission, startup, and processing. • Confirm backups have been completed successfully. • Respond to system alerts and critical errors using standard automation, monitoring, and incident management tools. • Open incident tickets... in the ServiceNow ITSM tool when critical events are identified. • Provide first-level support and analysis for system error and exception messages as detected by automation and system monitoring facilities. • Escalate and follow up on Hardware, Application, and Operating System errors, and exception messages as detected by automation following the incident management processes. • Provide first-level resolution and/or escalate incidents and request tickets generated by automation. • Monitor replication functions to ensure replicated objects remain synchronized between systems. • Administer virtual tape management technology hardware and software. • Provide automated message response to common messages that require a response. • Perform system recycles (shutdown / IPL procedures) for Non-Production systems where appropriate as part of the backup process Apply Job!

 

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