Region Director Patient Experience

The posted compensation range of $62.51 - $90.64 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.Requisition ID 2025-413642 Employment Type Full Time Department Clinic Administration Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday Remote No Category ManagementResponsibilitiesAre you passionate about improving the patient journey? CommonSpirit Health is seeking a Regional Patient Experience leader to champion patient-centered care across our clinics in California. As a key leader, you'll champion patient-centered care in our medical practice clinics, ensuring consistent, high-quality experiences at every touchpoint. You'll collaborate with national and local teams to implement best practices, analyze patient feedback, and improve patient satisfaction. In this role, you'll be a vital link between our regional and national patient experience teams, ensuring consistent implementation of best practices and driving measurable improvements in patient satisfaction. Join us in building a healthier future for all!What you'll do:

• Lead regional efforts to standardize and improve patient experience across all medical practice clinics.
• Ensure consistent application of CommonSpirit Patient Experience standards.
• Stay current on patient experience trends and integrate this knowledge into improvement strategies.
• Evaluate patient experience performance and provide support to underperforming facilities.
• Mentor local leaders in developing patient experience expertise.
• Collaborate with the national Patient Experience department on strategy planning and implementation.
• Serve as a regional representative on key committees.
• Ensure compliance with patient experience regulations.
• Manage local patient survey operations.

QualificationsMinimum Requirements:EducationBachelor's Degree in a health-related, business or analytics field required.Master's Degree strongly preferred.ExperienceA minimum of 7 years' experience in the related discipline and 5 years leadership experience within a large, complex healthcare environment. Leadership experience should include ability to problem solve and critically think through multifaceted issues relating to patient experience. Experience in a multi-site environment isrequired.Certified Patient Experience Professional (CPXP) preferred but not required

• Experience leading programs and improvement initiatives across the care continuum and a multi-site network
• Demonstrated ability to oversee and positively impact operations in a healthcare organization
• Strong knowledge and experience in patient experience processes and survey tool requirements
• Demonstrated understanding of the business and financial considerations of a healthcare organization
• Demonstrated ability to work collaboratively and effectively with a variety of professionals in a healthcare organization
• Demonstrated ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions and design, implement, and manage appropriate resolutions

OverviewDignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit .Map this locationLook for gyms, restaurants, doctors and schools in the area.No featured jobsNo recently viewed jobsYou have no saved jobsLoad moreFollow us on social mediaEqual OpportunityCommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.Read MoreCommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify. Apply for the job now! Apply for this job