Sales & Reservations Agent (Full Time)

About the position

The Sales & Reservations Agent position at U-Haul involves handling inbound calls to assist customers with reservations and matching their needs with U-Haul products and services. This role requires adherence to defined guidelines and scripts to ensure a smooth customer experience. The position is remote, requiring availability for a full-time schedule, including weekends and holidays, and involves a comprehensive training program to prepare agents for their responsibilities.

Responsibilities

• Handle back-to-back inbound calls from customers.
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• Match U-Haul products and services with customer needs.
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• Follow defined guidelines and scripts during customer interactions.
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• Facilitate a seamless reservation process for customers.
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• Participate in a comprehensive training program to prepare for job duties.

Requirements

• One year of customer service or sales experience in a retail setting.
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• Strong interpersonal and communication skills, including clear speaking and active listening.
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• Ability to prioritize and multi-task using multiple business software applications.
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• Successful completion of a job-related assessment.

Nice-to-haves

• Experience working in a remote environment.
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• Familiarity with U-Haul products and services.

Benefits

• Comprehensive medical, dental, and vision plans.
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• 401(k) retirement plan.
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• Life insurance coverage.
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• Paid Time Off program with paid holidays.
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• Various wellness programs.
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• Career path planning and continued education opportunities.